UKC

I recently ordered a Petzl Altios Helmet from an online retailer.

When it arrived it was missing the adapter plate for the headlamp. So I email F&T to complain and their response is send it back at your expense and if we think its faulty we'll pay back the postage etc. I tell them that it isn't faulty and I just want the part that is missing. They say that the part isn't available, send back at my expense etc....

By contrast, a message to the UK Petzl distributor, Lyon Equipment, and I get an email confirming that it should have been included, they've ordered one from Petzl and if I let them have my address then they'll put it in the post.

So Thanks very much to Paul Kenny and Katherine Sharp at Lyon.

Credit where it's due.

In reply to another_mark: I found exactly the same. Lyon Equipment..top quality service!

In reply to another_mark:

And the new adapter arrived this morning. Brilliant!

In reply to another_mark: always excellent service from those guys. very knowledgeable too!