In reply to Mr Lopez:
> (In reply to vark)
>
> Some time ago i left some shopping for the last minute as i usually do, so one week before catching a plane i ordered from them a stove and a pair of mitts paying for the fast delivery to be safe. 2 days later i received a stove box with no stove inside and a pair of the Women version of the mitts...
Oh Gosh, what a terrible tale - I hope we sorted it out for you promptly. Problems arise because there is no link up between the stock being sold via Sage and it actually having to be zapped by a bar code reader in order to "tick" it off the order. I looked into buying suitable software recently but although the fee to buy it (£2000 I think) was reasonable the annual licence fee of ca £1000 was more than we could afford. If anyone knows of such a system at a more reasonable price I'd be glad to hear of it. Of course, it wouldn't actually stop someone sending out an empty box in error... We do have very strong rules in place about checking the contents of all boxes prior to dispatch, but they aren't always followed I'm sorry to say.
Anyway - thank you everyone for the kind comments. It's a tough time in retail at present and it's very heartening to hear them. Sadly, Lakes Climber (as praised by some of you above) will apparently be closing soon and turning into a cafe. Another small specialist shop gone that (if you count its days as Rock & Run) had been there for longer than us.