I telephoned them and all was resolved in under a minute. They also told me to keep the incorrect cord.
Why can't it always be so simple?
If I need some new gear, Needlesports is always my first port of call. They are great.
Phew - saved by some good back up service and some kind comments. Our main aim though would always be to send you the right stuff in the first place!
If you ever manage to pop in to the shop in Keswick you'll be astounded how much stock they manage to keep in there, and in a fraction of the floorspace of Tisos - sorry, George Fisher. And they're always happy to offer help and advice on gear, places to go, routes to do etc etc.
Needlesports are good people!
They get 10 out of 10 from me in all my dealings with them.
Keep it up Needlesports!! :-)
However good your systems errors will always creep in. So long as they are quickly and painlessly, like today's, it doesn't matter.
Good old Needlesports, it seems the staff is as efficient as it used to.
Some time ago i left some shopping for the last minute as i usually do, so one week before catching a plane i ordered from them a stove and a pair of mitts paying for the fast delivery to be safe. 2 days later i received a stove box with no stove inside and a pair of the Women version of the mitts...
Love Needlesports, best shop ever.
I am a huge fan of Needlesports. Have used them dozens of times, great every time.
+1 from me too. Couldn't ask for better service so tend to use them even when I don't need to.
Yes - always had excellent service from Needlesports. And they'll send stuff by Royal Mail / Parcelforce.
Except Lakes Climber has the poorest selection of clothing the times I've been in there, barely anything in the range.
It's two words! Needle Sports.
I my opinion the finest purveyor of climbing equipment in the land.
> Some time ago i left some shopping for the last minute as i usually do, so one week before catching a plane i ordered from them a stove and a pair of mitts paying for the fast delivery to be safe. 2 days later i received a stove box with no stove inside and a pair of the Women version of the mitts...
Oh Gosh, what a terrible tale - I hope we sorted it out for you promptly. Problems arise because there is no link up between the stock being sold via Sage and it actually having to be zapped by a bar code reader in order to "tick" it off the order. I looked into buying suitable software recently but although the fee to buy it (£2000 I think) was reasonable the annual licence fee of ca £1000 was more than we could afford. If anyone knows of such a system at a more reasonable price I'd be glad to hear of it. Of course, it wouldn't actually stop someone sending out an empty box in error... We do have very strong rules in place about checking the contents of all boxes prior to dispatch, but they aren't always followed I'm sorry to say.
Anyway - thank you everyone for the kind comments. It's a tough time in retail at present and it's very heartening to hear them. Sadly, Lakes Climber (as praised by some of you above) will apparently be closing soon and turning into a cafe. Another small specialist shop gone that (if you count its days as Rock & Run) had been there for longer than us.
Without doubt the best gear shop in the Lake District.
Elsewhere on the site
Aiming at designing and producing the best belay glasses to protect climbers’ necks, Y&Y focuses on every detail to... Read more
On Sunday 12th October the Depot Climbing Centre Leeds held its 5th annual Battle of Britain competition. The competition has... Read more
So, just what is the Petzl RocTrip? Every year French climbing manufacturer pick a sport climbing area that has potential... Read more
Pete Whittaker has flashed the 32 pitch route Freerider 5.12d on El Capitan in Yosemite Valley over three days,... Read more