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Topic - RAB Guarantee Warning

james may - on 01 Nov 2013
I have just discovered that RAB's lifetime guarantee relates to the life of the product that I purchased and was not specified or stated on any of the marketing information or tags on the product.
I purchased a RAB Neutrino waterproof jacket and overtrousers in July 2007 both of which were very expensive and made from "EVENT" material.I have waterproofed them periodically as recommended, but they have been failing to keep me dry for at least the last two years and the jacket pockets and zip on the trousers have also failed.
So I sent them to RAB for repair and treatment only to be told that they have passed their useful life.
I will never purchase any RAB products again because of this as I will never know how long they are meant to be serviceable !
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