In reply to kestrelspl:
> (In reply to jimtitt) Well no, it is very inconvenient for the retailer to accept its return, but they still can't refuse as they'd be violating the distance selling regulations which have no exemption for PPE.
They can, will and do refuse returns of PPE, the exemption is quite clear. Virtually all outdoor retailers have this policy, for example Cotswolds:- "*Policy on climbing equipment and helmet returns
Please note that for the safety of all our customers, we are unable to exchange or issue a refund for any new or unused climbing equipment and all helmets (including Ski) once it has left our premises."
Whether their intepretation of the regulations is correct is a matter for a court judgement and until then they are legally within their rights to continue.