In reply to Merlin:
My perspective may be useful as I have had the misfortune of claiming on both my ski insurance and BMC rock insurance last year-
Virgin ski insurance including off-piste(£25 for a year)-
Girlfriend dislocated elbow on Christmas day. Phone lines weren't manned but just asked us to hold indefinitely. Eventually got back home after cutting the holiday a week short but it was bloody stressful trying to sort it out over the phone. The claim was a fight and took 4 months to resolve and they charged us 4 separate excesses of £100! Their departments didn't talk to each other and they communicated solely by letter with meant a week delay when we inevitably phoned them up to dispute whatever it was they were saying this time round.
BMC rock cover for 3 weeks in France (£30ish) -
had climbing gear stolen, but didn't expect to get any money back. After a bit of back and forth to confirm our trip details I got a settlement cheque for the full market value of buying new equipment.
Bottom line- you get what you pay for I guess- cheap insurance will pay out but they'll do their best to wriggle out of it and it will be very stressful.
I'm insured for offpiste skiing with my bank account insurance now and for an ice climbing/skiing trip to the alps next month I think I will supplement it with Austrian alpine club membership.
Post edited at 10:02