In reply to Oceanic:
Maybe they didn't have her size of insoles to sell her !
I think simple hearing someone - who is generally assumed to be a good boot fitter - express a different opinion to the norm - then simply saying actually I've changed my mind, putting your socks on and leaving its a bit harsh !
Everyones feet are different - thats why people advise going to see an experienced fitter. Simply reading up on the tinter web about a subject then discarding what you are told by someone who works in that field - as you prefer the generalised online opinion is rather rash in my view.
How many people have read up about an illness online - come to the conclusion they have several terminal illness's - then gone to the GP and told they have a minor virus !!!! Good old tinter web heh