Bought a touring set up from them. They were easy to talk to, I had to change the binding length after placing the order and it was fine. Everything was delivered quickly and they even included free poles, which I wasn't expecting!
Ordered a pair of Prana trousers which were supposed to arrive within the week, after a week and a half and still no trousers sent them an email, followed by another couple of emails and some tweets(!), eventually I heard back saying they weren't in stock and I would be offered a refund. I asked if they would be able to supply a similar model, but got no reply. After another week I asked what was going on then I received a refund after another couple of days...
Not at all impressed.
Also they do seem very averse to stocking XS clothes, and hence maybe the tiny size of the trousers I ordered meant they got lost and the staff were so frantically searching for them they didn't have time to respond to emails....
In reply to MH1: Utterly brilliant. Purhased and returned ski boots from them (at no cost to me) and since got loads of other stuff. Delivery is normally a few days but a) its free and b) is from France.
Plus they sent me a free chalk bag with some crampons I ordered.
We were in Chamonix in November and the shop seemed to be closed, including deliveries, for a couple of weeks. Without telling anybody. But, apart from this time off, they've been great when I've used them. Great bargains.
Ordered from them a couple of times, good prices and service. I got a free helmet with a rope, as part of a promo deal.
Slight error on order number 2, they sent the wrong type of biner from the one I ordered, after emailing them about it, sent the right one with a free chalkbag & chalk to make up for it.
Very quick postage, faster than some UK based companies.
Similar experience to Will. Did not answer 5 different attempts at initiating a conversation via "live chat", and took 4 emails to get the information I was after. Placed an order only to have the money refunded a day later with no explanation.
In reply to MH1:
Ordered a nano air hoody at huge discount...was a bit suspect as it was only about £90...registered as a member for free and got another 10% off with free postage and 5% cash back off next purchase. Jacket arrived 3 days later as stated...only one purchase so far but very happy. Off this one experience I'd recommend the epic.tv shop
Be aware that it's only 14 day return policy. I messed up on this front but lucky the prices are cheap enough that I didn't loose out on much when I resold the item on here.
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