In reply to Colin Wells:
> Yet more praise for the guys and gals at Lyon Equipment in Tebay - they do a sterling job. Recently needed a replacement unit for a faulty Petzl item. Not only did they 'phone us back almost immediately after an email query, at one point I had two staffers looking after me and the upgraded replacement arrived very quickly indeed. Not often you get such attentive after sales service - it's much appreciated.
I second that. Lyon have always been up with the best in the outdoor trade. Hard to think who tries harder.