In reply to Ross Mathers:
> (In reply to nigel pearson)
>
> Nigel, I had the same problem. I found the simplest thing was just to:
>
> 1.) Put the allen key into the bolt
> 2.) Place the hole in the head of your other tool over the allen key handle
> 3.) Use your other tool as a long lever on the allen key.
>
> This works for me every time.
>
> Cheers
This bent the spike on the bottom of my tool! Not happy considering I had only used the tools once. I called Petzl/Lyon who said to send it in to them and they would fix or replace it (probably just put it in a vice and bend it..)
They said to undo it, you need to use an impact driver or hammer it or something... Unfortunately
I can't remember exactly what he said, but hopefully someone else will be able to explain better.
Good luck!