/ Debit Card Blocked whilst abroad
Now, I have no complaints about the anti fraud measures that are sadly necessary nowadays but since I had taken precautions to minimise this I'm a bit miffed at having had to pay £10 to sort the matter out.
Anyone else had this and tried to claim the cost of the call back from the bank?
I suspect this is where you went wrong. Ring them next time.
> Anyone else had this and tried to claim the cost of the call back from the bank?
That's a real pain - I rang my bank to tell them I was going to New Zealand, had no problems whilst out there, but they cancelled my card when I got back, saying there was fraudulent activity on the account. When we went through the transactions, it was just my NZ spending...
Good luck with trying to claim - it does sound like, to quote Monopoly, 'Bank error in your favour - collect £10'.
As you went to the trouble to advise them in advance I agree this is out of order. Give them a ring and complain - you might find they will reimburse you.
Presumably you are back now. Did you have a good trek?
Are you going to post a report?
It`s £10, get a life.
From your reply it would appear that your life runs a bit diferrently from the rest of us.
> It`s £10,
Nationwide building society couriered a new card to me in Australia when the old one got retained somewhere (might even have been at heathrow!). They didn't take much persuading.
Even though it's only £10, the bank need to know they're wrong, so they can improve and you deserve something for the hassle. anything from an apology upwards...
I suspect you might have to jump through a few hoops to get cash, keep repeating the same thing, add in your hassle on a holiday of a lifetime, writing this, the phone callas you made to complain.
or you could complain once & write it off from then.
You have just spent a load on a trip to Nepal but your messing around for £10, just get over it, the negative energy your wasting on this is just no good, for you.
Pick your battles, if it was more, crack on. Also most banks have it in T&C`s that this may happen even if you inform them.
I think you naively thought banks still employ people who can read. The humble letter gets you no where these days unless you are a lawyer, in which case the fact that you charge by the hour means that sending emails and phoning people would put you out of business.
Yes, it's easy. Give them and ring and they will very likely sort it there and then.
Unless its Alliance and Leicester/Santander
Been there, done it.
We were on the peage in france and when we got to the toll gate at the end the card was refused. Fortunately we had another card handy and were able to pay with that because we didn't have enough cash on us.
Our phone call to the bank didn't cost as much as yours so we didn't pursue it.
On the opposite end of the scale, A friend was living in Austria for a few months and at some point in the middle someone used her credit card (A replacement card that had been intercepted in the post) to buy a games consul and games in Manchester city centre. she had a lot of trouble convincing the company that it was fraud.
> Anyone else had this and tried to claim the cost of the call back from the bank?
I've had this. I've also called the bank or to notify them of my travel plans and they have thanked me but said that the card may still be blocked as a security measure. Once it was.
I've also has two attempts to use my cards for large transactions in India, a place to which I have never been. The bank called me to check and the transactions were blocked or cancelled.
Personally I am prepared to accept occasional inconvenience and a 10 quid phone bill if related security measures save me a couple of grand.
No but RBS do this everytime i travel, unless you carry a phone you cant withdraw money as when you do the just block the account. Even if you tell them and ask them not to.
Now i just use a different card abroad, barclays is much better. Just another reason to change banks :)
When I was abroad for an extended period my bank kept trying to call me because of 'suspicious activity' on my account. When I eventually got hold of them the suspicious activity was that there had been no activity at all for three months. Not quite sure that warranted several urgent phone calls.
Or change your bank. Some now won't accept manual notifications like that and just allow the profiling software to do the job, which is fine for very regular travellers but not those who travel somewhere very "exotic" only occasionally.
I would be miffed if I had to spend £10 phoning a bank while at home, but frankly if I am in a position to afford a trip to somewhere like that I can also afford an extra £10. If not the trip is a little risky, no? What if something else happens incurring extra cost that I can't insure against? What if I can insure against it but there is an excess?
I would probably write to try to get it back as a goodwill payment, but that's about all.
> Or change your bank. Some now won't accept manual notifications like that and just allow the profiling software to do the job, which is fine for very regular travellers but not those who travel somewhere very "exotic" only occasionally.
thats what happened to me, i phoned em up, they said they'd write it down but actually ignore it (this was Nationwide) I had a card cancelled in USA and took many calls to sort it.
do you know if any banks have an online facility for me to tell them where im going and when, and use that info sensibly ?
In reply to sjc: You are a loud mouthed tiresome little turd.
While I've banked with them the Co-op have always been sensible, I do it via their secure message system rather than a specific travel thing (some have mentioned upthread that HSBC offer that). However I travel internationally very frequently with work (more than 50% of my time many years) so their profile of me has built up to say that card usage anywhere is not unusual. The only time it tends to flag up is if I do a load of high value purchases at once, say 4-5 flights at once but booked individually (easyJet let you put them all on the same booking reference so it doesn't happen often).
The only one I ever had trouble with is a Capital One MasterCard years ago. I did have issues with my debit card in Belgium once but that was years ago when Chip & PIN standards varied. I did get a card eaten in Malaysia once (the machine rebooted itself), which emphasized to me why, so long as your credit history is a good one, it's always a good idea to carry two credit cards in addition to your debit card, you can then "load" one of them (keep a zero balance otherwise) and withdraw straight away, thus avoiding interest for a cash withdrawal, and sort the mess out when you get home other than a quick call to block the card.
Best to carry the second one somewhere other than your wallet (hotel safe is good if you're staying in one, or just hidden in your bag or on your person), as that's then a backup in the event of theft.
Calm down, that's uncalled for. He's entitled to a point of view even if you don't agree with, without being subjected to abuse.
Glad you got it sorted.
Sounds like good customer service.
Never had this problem with RBS myself. I almost wish they did block foreign transactions unless notified in advance - then I wouldn't have mistakenly used my RBS card at two ATMs in Italy this this summer, rather than my Halifax card which doesn't charge a fee for cash withdrawals within the EU...
> my Halifax card which doesn't charge a fee for cash withdrawals within the EU...
Really? Which 'fax account is that? I get charged £1.50 for every cash withdrawal or euro transaction on my hally accounts.
> do you know if any banks have an online facility for me to tell them where im going and when, and use that info sensibly ?
Barclays have the facility.
I can't comment on how sensibly they might use that information. As this thread has shown all banks use their own 'strategies' to determine what may be suspicious activity on an account (primarily to detect fraud and money laundering).
the co-operative bank have always been fantastic in this respect in my experience.
I travel a lot and am constantly calling them to let them know and have only once had a problem...and that was the time i forgot to tell them.
I was in Gran Canaria and my card was rejected. I remembered that i had forgotten to let them know.
Not having a smartphone at the time, i was resolved to having to go into town to find an internet cafe and skype them from there.
As i was walking along the promenade into town, my cellphone rang and, lo and behold, it was the lady from the co-op just checking that i was really in GC so she could unlock my phone.
And furthermore, this was no call centre in Hyderabad, but a lovely scouser with whom i had a nice chat about the relative weather conditions :)
I'm off to New York on Monday. Whoop Whoop...thought I'd better check with Barclaycard that my card would work over there (because it didn't work in Paris a couple of years ago) and they say it'll be fine.
Apparently they used to need peoples itineries, but now they don't care?
Be nice to hear how it went, fitness required, cost etc etc!
Sorry to hear about the Mypyrex camera packing up! :-(
After a trip to the Himalayas....happiness is a 'Dry' fart.
Me? I've not been yet! I'm getting the itch to go see though. :-)
Elsewhere on the site
The release of Peter Jackson's new film The Hobbit: The Battle of the Five Armies on 12th December may not appear to link to... Read more
This years ROCfest will be slightly different. We've decided to run a Climbing Festival, not just a competition! Over... Read more
Steve Dunning has made what is likely the tenth ascent of The New Statesman, the classic and bold gritstone arete at the Cow... Read more
F ounded in 1993, Mountain Hardwear are a pretty young mountaineering clothing and equipment manufacturer but are also one of... Read more
Climbing Technology’s range of winter hardware continues to grow and for winter 2014 they have a crampon in the range to... Read more