In reply to Toby_W:
Had a bit of a run in with Interlink Express last week. Got the email saying they would deliver that morning. As no-one in, I went online to re-arrange the delivery to our neighbour (had already checked they were in) and got confirmation email for change of instructions.
Either the driver didn't get the update, or ignored it, as I got a picture of our front door and no delivery next door. My wife got home 10 mins later
Went online to re-arrange delivery the next day and it had an option to deliver to local Halfords - as I needed to go there to get a tool to fit the part being delivered, I thought great, selected it and got confirmation email.
Following morning, I get another email saying that the parcel cannot be delivered to store so had to re-arrange it again, left gate open and got them to deliver there, which they duely did.
I didn't go for that as the first option, as didn't want £250 of stuff lying around unsecured, but didn't have much choice in the end.
Worst one I've ever had was a delivery a few years ago which hadn't turned up, no note through the door, several phone calls over a few days to the supplier with assurances they had posted it, must be delayed, etc.
Middle of winter, so hadn't been outside much - happened to go into the back garden for something and completely by chance found the package down between a shrub and the wall, where the courier had just lobbed it over the wall! Fortunately, it wasn't breakable and had been well enough wrapped to survive the elements.