In reply to Only a hill:
> A tool is just a tool. It's up to the user to decide how to use it.
Yes a tool is a tool the problem is when things hit the fan if my customers can't get hold of me to rectify the problem they will get hold of a different company.
To whoever mentioned delegating, trust me I do.
Before I go away I write out a document detailing any problem jobs I am working on and personally brief key members of my staff too.
I am confident that my guys could deal with 95% of any problems that come in, it's the last 5% that is the problem.
A lot of the stuff I deal with are the this can't possibly happen but it does type and the only way to deal with that is through experience. I have 30 years experience and still get stuck, my guys are getting better all the time but they still have years to go when dealing with my side of the business.
Then there is the problem of my customers knowing if they ring me personally I can give them chapter and verse on any of their machines off the top of my head including past breakdown and resolution history.
They can get the same info from my office but that is only open during working hours and in a 24/7 industry they often need the answers now.
Because I am in work 50 weeks of the year they get used to ringing me direct and even though I tell them I am going away they still seem incapable of ringing my office.
I have tried turning my phone off, I have tried not ringing back until I am home again but basically if I want the contract (that pays 60% of my overheads) I have to be available.
Things are going the right way though. 6 years ago this contract was 99% of my work before I set up the other side of the business.
Now it's only 60% and looking like it will be between 40 and 50% once this year finishes.
In 2 or 3 years if things carry on like this I will be able to afford to lose the big contract so I will be able to take a bit of a back seat on it then.
Of course by then phones will be implanted directly in our brains and it will be even harder to switch off but one problem at a time please.
Edited to add.
To the guy saying I have an over inflated self worth.
There are a number of people in my industry that can do what I do, the problem is they don't work for me and I can't afford to employ them hence I have to do it myself.
Post edited at 23:24