In reply to Submit to Gravity:
The education of our kids is in the hands of people like this?
Why was she let off with most of the charge? Because she thought it excessive? Oh! I think my council tax bill is excessive, will you let me off with most of it? My electricity bill is too high, will you let me off with most of it?
She knew that it would be very expensive, the costs have been discussed in the press ad nauseum. She should have to pay.
If people stopped using the expensive download system overseas the phone companies would eventually reduce their prices to an atractive level.
I have no sympathy for her or anyone else who gets a massive bill, they used the service knowing the costs and should have to pay!