In reply to mypyrex:
> I tried to explain that the message storage is nothing to do with Sky but is within his handset(is that correct - or have I boobed?)
You have probably boobed.
I say probably since it is possible he has a answer phone but they seem to be losing out now. You would need to ask him how he used to access his service.
Summary of sky voicemail is here, so if he uses 1571 then its sky voicemail if he presses some random button on phone then its answer phone (in his handset).
http://help.sky.com/talk/voicemail/1571-using-sky-talk-voicemailPost edited at 18:46