We sell quality outdoor gear exclusively via our website. Our focus and our commitment to great customer services mean you get what you want quickly and efficiently. We are not an inefficient, under resourced website tacked onto a high street shop, our website and your order is our primary concern. We genuinely believe we offer a better service than any other outdoor website. We have been selling online for over 15 years now, and our experience shows. We now ship over 15 thousand parcels a year, and have an enviable repeat customer base.
Why buy from Facewest.co.uk?
We only sell on the web, therefore our systems are geared to giving you the best possible online experience and order service.
We always answer the telephone Monday to Friday 9am to 5pm (4pm on Friday) on 01943 870550. If you have an enquiry or problem you can speak to us or email us and we will help you.
Our office staff are fully conversant with all the products we sell.
We offer a full 28 day no hassle money back guarantee.
We operate a very generous customer rewards programme which equates to 5% discounts off repeat orders.
Our product selection and stock
We only sell products from premium brands via official distributors. We know which products work and narrow down your choice to only the good stuff and then leave the rest to you.
All our stock (unless specifically marked) is this current season's stock. We aim to hold all our products in stock in our 5000sq ft warehouse, ready for next day delivery. Our web stock status is linked in real time to our inventory - each product shows its true current stock level.
Our Delivery Service
Free standard delivery for orders over £30 (£1.95 for orders under £30). Dispatched within 1 working day and delivered in 3-5 working days.
Next Working Day delivery £4.95. All Next Day orders placed by 2pm will be shipped on the same day. (assuming it is a working day).
We only ship orders from our own warehouse, this means you get an excellent delivery service with updates from us and our couriers as to your order status.
We are an independent retailer
We are flexible, responsive and are not tied to particular brands or price structures. As we are owner managed we can always make fast decisions.
Guiseley, West Yorkshire
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