We're looking for an Operations Manager to take on the day-to-day operations of the Castle Climbing Centre.
This is a role that will have a significant impact on the success of the Castle Centre.
You will provide a reference point regarding the management of daily activities for staff and customers, while ensuring that health & safety procedures are followed, and customer service standards are high. You will be responsible for the line management of the front of house teams - Duty Managers & Reception – and will work closely with the Shop, Café and Courses Managers to support the ongoing effective operation of their respective functions. A primary function of the role is to drive customer service standards while supporting the front-line staff in the centre working in their specialist roles.
You will be an inspiring and confident leader, comfortable managing a large team and working across all departments at the Castle. You'll be a great communicator, happy managing budgets, and be a great problem solver.
Read the full Job Description here:
Read the Person Specification here:
https://www.castle-climbing.co.uk/sites/default/files/files/Operations%20Manager%20Person%20Spec.pdf
How to apply
If this sounds like you then get in touch!
Please send your CV and a Covering Letter of no more than 2 sides of A4 which answers the following three questions:
• How does your experience relate to this role, addressing points in the job description?
• What are you most proud of and why?
• What challenges and opportunities do you foresee in the leisure industry, particularly climbing, in the near future?
Please be aware that applicants who do not address these three questions are unlikely to be invited to interview.
Please send your applications to workforthecastle@castle-climbing.co.uk.
Closing date
Application closing date: 13th September 2019
Queries
If you have any questions, please email workforthecastle@castle-climbing.co.uk.
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