To enable us to continue to expand successfully amd sustainably, and due to internal promotions, there are two vacancies within our Manchester Climbing Centre.
The first, Operations Manager's post which is to focus on attentions on the technical side of centre operations, with increased responsibility for the development of training programs, course delivery, maintenance and Health & Safety. This will allow MCC to further increase the quality of our most important areas, the actual climbing experiences our customers receive from novice right through to advanced level training through a single point of contact.
Secondly, a vacancy has also for an assistant manager to support the Centre Manager in the management of MCC on a day-to-day basis with specific focus on growing the number of new accounts using MCC services alongside the daily administration of a busy climbing centre.
The main elements of each of the new roles are as follows:
Assistant Manager
Identifying, understanding and reacting to trends within the market in line with defined targets for course delivery, casual climber usage and new opportunities. The successful candidate will be able to demonstrate a good understanding of the climbing industry, not limited to MCC, and the potentials for engaging both existing enthusiasts and new participants.
Formulating and delivering marketing initiatives based on identified target markets. This will require a creative ability both in the formulation, and in the practical delivery of initiatives; often requiring good IT skills, particularly with graphic software suites.
Understanding and sustaining the Climbing Centre Group premier climbing centres brand values through the upkeep of defined standards within Manchester Climbing Centre. An attention to detail and understanding of modern leisure users' expectations is an integral part of this area.
Working with established budgets to ensure that MCC operations remain sustainable for the benefit of the centre and employees. The successful candidate will have good Microsoft Excel skills and will be expected to liaise with the centre manager to ensure that MCC is run efficiently.
Working with all members of the Manchester Climbing Centre team to sustain and develop a positive working environment for all. This will include understanding operational and staffing issues and working with the Centre Manager to resolve any conflict, as well as assisting in developing solutions and systems to address future needs.
The successful candidate will also take on the role of keyholder and duty manager as part of working within a rota system. They will take an active role in maintaining health and safety standards, high levels of customer service and contribute to a fun, vibrant and safe atmosphere for all our customers.
Hours of Work: 25-40 per week on a rota basis, TBC upon final interview.
Salary: Competitive, dependent on experience
Holiday: 20 days per year plus bank holidays. As we will be open on bank holidays, you may sometimes be required to work these, taking a day off elsewhere in lieu.
The Operations Manager position will include overseeing all technical aspects of the daily running of the centre with responsibility including the following areas:
Development and management of climbing course programme to ensure high quality, commercially successful sessions are provided for all customers. Working alongside the General Manager to ensure these courses are viable, appropriate and well-advertised.
Maintaining standards through in-house staff training. This includes inducting new staff and running refresher training courses at various times. This will be done in conjunction with our Centre Manager and other members of the management team.
Co-ordinating centre-based Health & Safety systems. This will include overseeing safety checks on all equipment and any structural checks that may need to be done. Ensuring that these are done at appropriate intervals and records of these are kept up to date at all times.
Working alongside the wider management team to ensure routesetting is kept up to date utilising both internal and external routesetters.
Ensuring that the cleaning and maintenance of the centre is kept up to date. This may include dealing with contractors, ordering materials and ensuring maintenance tasks are performed in-house.
Acting as an on-call key-holder should any emergency situations occur out of hours.
Delivery of courses to groups of children and adults as appropriate to your level of training.
Floorwalking and ensuring the safety of those climbing in the centre.
General reception and customer service duties including:
- Manning reception to book users in to the centre, taking payment and issuing equipment
- Takings bookings over the telephone and via email
- Dealing with general enquiries over the telephone and via email
- Answering customer queries
- General maintenance and cleaning duties as required.
- General Administrative duties as required.
Acting as duty manager when assigned. This involves:
- Opening and closing the centre following the correct procedures
- Cashing up at the end of the day
- Managing other staff on site and ensuring they are working efficiently and effectively
- Taking responsibility for Health and Safety in the centre
- Dealing with accidents and emergencies, including acting as a key First-Aider
- Having a working knowledge of the Fire and Major Incident procedures and implementing these if required
- Ensuring smooth running of the centre throughout your shift
- Dealing with any customer complaints or issues that arise
- Other general duties as required.
Hours of Work: 30-40 per week on a rota basis, TBC upon final interview.
Salary: Competitive, dependent on experience
Holiday: 20 days per year plus bank holidays. As we will be open on bank holidays, you may sometimes be required to work these, taking a day off elsewhere in lieu.
To apply for the either of the above positions at MCC, please send a covering letter explaining why you are a suitable candidate for the role along with a current CV to mike@harrogateclimbingcentre.com, along with details of any planned holidays over the next six months, to arrive no later than 10pm on Tuesday 31st May 2011.
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