UKC

Mountain Hardware - Customer Service

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 Tigger 06 Jun 2021

So the window and inner hook points delaminated on our 10 year old Trango 2 tent. I asked Mountain Harware UK dostributor if they could sell us a replacement. Due to recent warehouse changes they said they couldn't as all stock had been shipped back to America.

So I thought why not try my luck, I messaged MH America with the same query. 2 days later there is a brand new Outer/rain fly on its way free of charge!!

Great customer service or what!

Post edited at 23:43
 Tigger 07 Jun 2021
In reply to Tigger:

Tbh the adhesive on the windows on the new outer is already cracked and delaminating, though the window is at least stitched in (don't look a gift horse in the mouth?). A quick blob of seam grip should reinforce it for a decade or so.

Post edited at 17:43

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