UKC

I managed to snap my tent pole in the lashing rain in wales sometime ago. Its a Vaude Taurus I.

After trying to buy a replacement, some places wanted £50, I rang Vaude direct after seeing a post on here. They said, sure, send it in. 2 days later I have a shiny new pole for free!

I wasn't expecting this level of service from them, it was arguably my fault, it truely was horrendous rain. And the tent is nearly 2 years old.

Anyway, thought it would be worth pointing it out, I don't hesitate to whinge when I get terrible service, so its fair I should point really good service.

Highly recommended company to deal with, I wouldn't hesititate to get another tent from these guys.

Si

In reply to snoop6060:

I take it you spoke to Colin Garfoot at Vaude ?
Vaude always always very helpful in my experience - i bought a 2nd Vaude tent on the strength of my experience of their customer service

In reply to monkeys:

Think so, I rang their northumbland place. Very helpful, didn't really ask me much, just said send it in, we'll fix it.

Happy days, good customer service. I emailed them first and the head office was equally as helpful.

I will defo buy Vaude again.

In reply to snoop6060:
Hi could you please post their contact details please
Thank you
D

In reply to snoop6060:

Ah you DID get my email then!

I've had exactly the same experience with Vaude... twice! Excellent stuff.

Contact details are got through the Vaude Uk website.

In reply to snoop6060:

Vaude UK, Unit 6c, Greensfield Park, Alnwick, Northumberland. NE66 2DE.
Tel:01665 510660. Fax:01665 510609. email: sales@vaude.co.uk

In reply to Eric the Red:

Did I not reply? Sorry about that Eric.

And thanks is due indeed, I now have a shiny new tent pole.

Cheers for the help.

In reply to snoop6060:

I had a problem with my Space Explorer years ago. Poles snapped and tore the fly and sleeve.

Posted and returned free, new sleeves, new poles and nice repiar to fly, plus a reproof.

the tent was 7 years old and the cost to me was nil.

great customer service and a good tent as well - seemed a split in the pole from being crsuehd or similar was the fault.

In reply to snoop6060:
Can only second the excellent customer service from Vaude, i have a Taurus 2 ultralight which took a pounding in the Carneddau a couple of year sago resulting in a torn inner, very few pegs left, no tent bag and bent poles. After contacting Vaude the inner was replaced for free, along with pegs and bag, I only had to sort out the poles, unbelievable service such that I now have all Vaude tents for our D o E unit.