In reply to Alan James - Rockfax:
A bit like my experience at a 'long-established, local hardware store' before xmas, trying to buy a chisel for my BiL, who wanted a bit of an old skool carbon steel chisel.
Me: hi, what have you got in the way of high-carbon steel chisels?
GGBC: Why do you want that for? <it wasn't a friendly, helpful question; it was "you idiot, what are you talking about?">
Me: my BiL is a bit old skool, and wants a high carbon steel chisel.
GGBC: We've got those Stanley chisels, or those Marple chisels
Me: so what is the steel content of those then?
GGBC: I don't know...
Me: so how do you know that I'm wrong to be looking for a high-carbon steel chisel, if you don't know the steel content of the chisels you sell?
GGBC: err...
Me: Goodbye.
I got something from my local ScrewFix; one of the Marple chisels they were selling, at a much lower price.
I might be prepared to pay a premium if I get good advice, and good service from someone who knows what they are selling. I'm not prepared to pay a premium to be patronised by an arrogant, ignorant git.