Evening, how you’re all having a good one.
Does anyone know much about how well HETAS deal with complaints about wood burner fitting by their qualified engineers?
Ive a bit of an issue and have exhausted all avenues with the company that sold it and their independent engineer.
Basically, the gap between the top of the stove and the combustible wooden beam is way too short, which was pointed out to me by a qualified person.
I have had no luck with the companies involved in rectifying the issue.
I’m not a serial complainer but this is a safety issue, and the company is showing scant regard for mine.
Any input gratefully received.
thanks
Dave