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JOBS: Climbing Center Manager, Yonder, London

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 JamesYonder 18 Aug 2020
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Climbing Centre Manager

Welcome

Thank you for your interest in Yonder and this role; an exciting opportunity to join a forward thinking and dynamic organisation where community matters most. Since opening its doors 2 years ago Yonder has evolved and thrived . We now have an opening for a key role within the business and we are excited to welcome the right candidate to join our community and develop our climbing offering to the next level. 

James Harrison,  CEO

Role: Climbing Centre Manager

Reporting to: CEO / co-founder

Salary: £26,000 - £32,000 dependent on experience

Overview

As well as a fantastic bouldering facility, Yonder houses a fully equipped co-working space and workshop, yoga studio and cafe-bar. A space for people to work, play, create, and unwind, providing a focal point for all aspects of the local community. We are a dynamic and tight knit team who work hard together to make Yonder a world class facility. We are passionate about supporting and building our community of climbers through the provision of excellent facilities, exceptional customer service, hosting a variety of fun and inspiring events, and creating a vibrant community spirit.

The Climbing center is the largest element of Yonder in terms of floor space, turnover and staff.  The smooth running of the climbing centre is therefore pivotal to the success of Yonder as a whole. 

Yonder has three key business areas, Climbing, Yoga and Workspace.  Each has its own manager which along with the CEO forms the Senior Leadership Team (SLT). The SLT work together to make key decisions within the business and ensure all areas of Yonder are successful and working in synergy. 

As Climbing center manager you will be responsible for the safe and efficient running of the climbing centre, managing relevant projects and developing our offer and customer base.  We are looking for a candidate with good experience in the industry and somebody who is enthusiastic about having a positive impact on the business. 

Responsibilities

The running of the climbing centre:

  • The overall performance and safety of the Climbing centre.
  • Developing and managing our coaches and our coaching offering.
  • Oversee our Head route setter to ensure our climbing offer is world class and relevant to our customer base.
  • Monthly reporting on the Climbing performance
  • Careful management and conservation of costs, resources and expenditure especially staff hours
  • Managing our entry and booking software, RGP.
  • Ensuring all centre operations are adhered to, and all reporting procedures are completed within the required timescales.
  • Leading all aspects of recruitment and training for the climbing centre as well some elements of HR (with support from our HR advisor).
  • Writing and managing the rota

Front of House

  • Ensure that front of house is run efficiently and smoothly with the support of our Reception Manager
  • Maintaining excellent standards of customer service and ensuring all facilities are clean and well kept.
  • Leadership
  • The management, development and welfare of all Climbing centre staff
  • Line managing 11 staff including The Reception manager, Duty managers, Coaches and Reception staff. 
  • Actively contribute to the SLT conversations and represent the climbing centre and its staff on the SLT
  • Developing 
  • Updating and improving our policies and procedures and centre H&S
  • Improving our systems, checks and overall operations
  • Support the wider development of Yonder and its counterparts

Experience and Knowledge 

Essential:

  • Experience working in the climbing industry in a supervisory role
  • Knowledge and experience of working with and managing climbing coaches and associated processes and H&S requirements.
  • Good knowledge of climbing best practice and current industry standards
  • Experience of working in a team, able to contribute their ideas effectively, constructively challenge others and support the consensus.
  • Be commercially minded and customer focused

Desirable / nice to have but not essential: 

  • Knowledge of RGP software
  • First aid qualification
  • CWI, RCI or relevent coaching qualification

Attributes

We do not expect candidates to excel in each of the attributes listed below, instead we are looking for a person with a well balanced and complementary set of skills which cover the following:

Self Starter: can work autonomously and is an independent thinker capable of working under their own initiative. 

Problem Solver: not scared of a challenge, hard working, able to see and solve problems, able to prioritise tasks. 

Resilient: capable of dealing with the occasional high pressure situations that working in a public facing position brings. 

Quality Service: Strong focus on the experience and satisfaction of customers and growing a customer base. 

Creative thinker / Challenger: happy to question the status quo when necessary and bring new ideas to the table. 

Organised: well organised, can plan and meet agreed deadlines reliably.

Leadership: enjoys cultivating and maintaining a strong and vibrant workplace culture and developing people. Is people focused and able to role model Yonders values.

Communication: strong verbal and written communication.  Knows what to communicate to whom, when and how. 

Team Work: able to work with other people and a range of different working styles and is friendly and good natured.

Passion: Passionate about climbing and bringing it to other people

Benefits

Free climbing and yoga

Discount in the cafe/bar area

Access to the Yonder Workspace and workshop for personal projects

Access to the free reciprocal climbing scheme at the majority of London’s climbing walls (This has been limited during COVID)

Time-Line

17th - 31st August - advert goes live

4th September - successful candidates are invited to interview 

7th - 18th September - interviews.

Note, we are happy to provide feedback to all those interviewed but will not be able to provide feedback on application forms / CV.s

Selection Process

Selection will be based on application and interview. Interviews will be informal and designed to get the best out of you. We will test the criteria listed in the requirements section.  We will send more information about the structure and format of the interview out to those we plan to interview.  

How to Apply

Please send CVs and a personal statement of no more than 500 words describing how you meet the requirements and why you want to work at Yonder to jointheteam@thisisyonder.com with the subject ‘Center Manager 0820’

For Further Information

For more information about the Yonder and the role please contact James Harrison on james@thisisyonder.com 



 

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