Big Rock in Milton Keynes has a reputation for quality climbing and community spirit. We believe that everyone should have the opportunity to climb regardless of age or ability. Big Rock’s climbing offer is designed around progression, with each facility providing a pathway from first experience to elite performance.
We are looking to recruit Crew Members / Instructors and Route Setters to join our team, based across both our sites in Milton Keynes.
Crew Members / Instructors
As a front of house Crew Member your role would be to welcome customers into the centre. You will have a friendly approachable manner, and be keen to assist with all aspects of a busy climbing centre environment. The focus will be on providing excellent customer care and service with attention to detail. An excellent communicator with quiet competence and a passion for climbing culture will create an environment that is comfortable, sociable, and fun.
There will also be the opportunity to instruct across our range of sessions and courses, from introducing new customers to climbing, to developing experienced climbers alike. You should be able to deliver consistently high standards of instructing with a pragmatic and adaptable approach.
The position available could be full-time or part-time and you will be required to work daytime, evening, and weekend shifts.
Working in reception/shop and café greeting customers and answering their questions
Taking phone calls, answering correspondence, making bookings, and taking payments
Delivering climbing sessions to an array of groups of all ages and abilities.
The right candidate will have:
Instructing qualifications - CWI or RCI as a minimum
Weekend and evening availability
An energetic and motivated approach and a genuine passion for customer service in the climbing industry
Experience of working with EPOS and booking systems
First Aid at work certification
An understanding of working in a café
Although previous experience and qualifications would be advantageous, we are prepared to consider anyone who feels they may fit this role and believe in finding the right person even if they don’t exactly fit the description above.
With over 350 routes and boulder problems spread between our 2 sites, we are looking to recruit Route Setters passionate about setting interesting and enticing climbs for all climbers and abilities on a regular basis.
The position is part-time, but can be combined with a Crew Member / Instructor role on a part- or full-time basis. You will need to be flexible regarding working hours, although typically you will be working weekday daytimes in the route setter role.
Setting routes and boulder problems, including for youth climbers
Forerunning of routes and boulder problems (both your own and those of other setters)
Hold management including jet washing and organisation
Ensuring route logs are accurate and up to date
The right candidate will be:
a passionate climber, including lead climbing and bouldering, with extensive experience of both indoor and outdoor climbing
creative and self-motivated with an individual eye for detail
Equally adept at working alone or as part of a team
At least one year of experience setting in a commercial climbing wall
able to set engaging routes and problems at all grades
Experienced lead climber
Details on how to apply and a copy of the application form are available on our website.