/ JOBS: Customer Services and Technical Information Assistant, Lyon Equipment, Tebay
CUSTOMER SERVICES & TECHNICAL INFORMATION ASSISTANT
We are seeking to appoint one full time Customer Services & Technical Information Assistant to our busy Customer Services Department based at Tebay.
Lyon Equipment Limited (Lyon) is an employee owned company serving the Outdoor, Work at Height and Rescue markets with ‘equipment and expertise to venture further’.
We are positioned at the technical end of the outdoor and watersports markets, distributing a wide spectrum of well-known and trusted brands. These brands include, Ortlieb, La Sportiva, Exped, Julbo, Optimus, Katadyn, Lyon, Salsa, Teravail, GSI, Gregory, Light My Fire, Hydrapak, Solostove, Bombtrack bikes, RTM, Dag, Bic Windsurf, amongst others.
Lyon provides a friendly working environment and values a good work life balance.
The Customer Services Department
The Customer Services team are responsible for the processing of returned items for all of our brands covering both our professional and sports markets as well as answering technical enquiries relating to our products. The role will involve processing both technical and non-technical returns; user experience and an interest in some of the products we supply is essential.
The Customer Services team also monitor and control product quality within the business for all of our brands. Sustainability is extremely important to us, and we endeavour to repair products wherever possible. Training will be given on repairing Ortlieb, Exped, Gregory, La Sportiva, Julbo, watersports and PPE products.
The Job Will Involve
The Person We Seek Will Ideally Meet The Following Essential Criteria
Hours Of Work
This is a full time position which equates to 37.5 hours a week. We work slightly longer hours Monday-Thursday in order to enjoy an early finish on a Friday every week. These hours are Monday to Thursday 08:00 – 17:00 and Friday 08:30 – 14:00.
The Benefits Include
Upon successful completion of the 3 month probationary period you will be offered:
To Apply For This Position
Please download an application pack below or call Brenda Thexton on: 015396 24040 Please submit your completed Lyon application form (you may wish to include your CV in support of your application) to:
Debra Robinson – HR Manager
Lyon Equipment Limited
Unit 3 – 7 Tebay Business Park
Closing date for applications: 12 noon on Wednesday 22nd May 2019. Interviews for this post are expected to take place on 28th & 29th May 2019.