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JOBS: Duty Manager Flashpoint/Freedog Swindon

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Job Title - Duty Manager 

Location - Freedog/Flashpoint Swindon

Hours - 90hrs per month (0hrs during probationary period) Hours will be across weekdays and weekends set out in a three-week rolling rota pattern. Opportunities for additional hours if cover is required.

Holiday: Accrued holiday allowance (based on actual working hours)

Pay:  £9.00 p/hr

Job Summary 

We are looking to welcome a new crew member to our growing Duty Manager team here at Freedog/Flashpoint Swindon. 

The Swindon sight is HUGE. Over 3000m2 which contains, Flashpoint Swindon, Freedog activities, Clip ‘N Climb, Trampoline and Toddler Play Area. Our mission is to provide top class trampolining, and climbing to the wider community using our extensive trampoline facility and brand new state of the art Bouldering Wall and Clip ‘n Climb. At reception we aim to create a friendly and welcoming environment from the very moment someone walks through the door so that each customer feels excited to return and to bring their friends and family. 

As we are open everyday of the week we are looking for someone who is able to work 90 hours per month across weekdays and weekends set out in a three-week rolling rota, ideal for someone looking for some variety and work-life balance. You are also likely to be able to top up your hours with other shifts outside of your standard rota. 

 Although some experience is preferred we would be willing to provide training to the right person if they should apply, we are passionate about supporting our team and their professional development. You will be trained across all activities and departments, and be responsible for the smooth running of the centre when you are on shift. 

You will report directly to, and have support from, the Centre Manager.


Excellent customer service 

Experience working in a fast paced role 

Computer literate 

Friendly and professional attitude

Able to communicate clearly and politely, verbally and in writing

A desire to work hard and be part of a team

Minimum of 5 GCSEs grades A-C

Ability to lead a team and lead by example

Must be friendly and outgoing

Ability to prioritise and delegate tasks


Experience as a Duty Manager

Personal climbing experience

Climbing Qualifications (CWI or relevant experience)

Knowledge of freedog’s products and services

Experience working in a leisure facility 

First aid qualification

Specific Areas of Responsibility

Have extensive knowledge of all Freedog’s products and services 

Responsible for the day to day running of the centre, ensuring a smooth operation

Deal with low level customer complaints

Responsible for keeping the centre aesthetically pleasing 

Lead the team in the setup and cleaning of the centre.

Responsible for opening and closing the building (Key holder).

Cashing up tills and counting floats 

Carrying out opening and closing checks 

Assisting managers with additional tasks

Deal with accidents in a professional manner 

Organise crew breaks 

Utilise/Take charge of the building’s Emergency Accident Procedure should an incident occur


Application deadline Thursday 10th September 

Interviews - w/c 14th September 

Ideal start date: ASAP

Please send a CV and Covering letter to manager@freedogswindon.com

Post edited at 18:10
 Oceanrower 04 Sep 2020
In reply to Flashpoint Swindon:

Bearing in mind the National Minimum Wage for someone over the age of 25 is £8.72, and you're likely to have staff over the age of 25 who are not managers, are you really expecting someone to take on those responsibilities for just 28p per hour more than the staff they're meant to be managing?

In reply to Flashpoint Swindon:

Absolutely sick of seeing manager/supervisor jobs going for peanuts salary. Who is going to essentially run a sports centre for £9,720/year? The fact that you will be expected to work three weeks of the month rather than two week blocs, and that they aren't hiring a full time member of staff, speaks volumes. 


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