JOBS: Duty Manager Vacancy

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 Sophie Rearden 04 Oct 2021

Duty Manager

The Tide is a new large Climbing Centre based in the heart of Cornwall. Our team have visited, built, and worked in climbing facilities and Centre’s all over the world and we have distilled our favourite parts from each to create The Tide. Now we are looking for the best team to provide outstanding customer service, improve our processes and drive sales within the business.

We are putting all we have into The Tide, as we know Cornwall needs it and will love it, and we want you to be a part of our growing team.

The best candidate for this position must be an excellent communicator, sociable, and confident to help encourage all types of customers and colleagues.

What makes The Tide team different?

Our clear values and amazing location are what sets us apart.

We have built our core values around sustainability, community, and integrity. These can be seen throughout the centre and affect all the choices we make.

The centre is located in the beautiful rural countryside, but of course, we are only a short drive from the coast and some great outdoor adventures.

We want to be a unique employer offering flexibility to suit the needs of the team but also the support to help them grow along with the business, we want to help give you the right work/life balance.

We will support the development of our centre through our employees. We are looking to employ innovative people in various roles. Our team will be at the heart of everything we do, therefore we are looking to provide the best management we can. This will be through training, forward-thinking, and long-term investments.


  • Responsible for the smooth running of the shift, from managing breaks to ensuring floorwalking is completed as scheduled the duty manger ensures all day-to-day tasks are completed to excellent standard.
  • Guide and mentor junior staff and take an active role in quality assurance across the centre.
  • To provide climbing sessions that meet our high standards
  • To provide excellent customer service: in person, by phone and via email/social media
  • Communicating with the senior team to ensure and improve the smooth running of the climbing centre and business
  • To work efficiently on reception driving sales, dealing with customer bookings and general administration
  • To be proactive in dealing with cleaning, Health & Safety, maintenance and other vital centre duties

Essential skills

  • CWI or RCI
  • First aid qualification
  • Friendly approachable manner
  • The ability to work independently and as part of a team
  • Drive sales to potential customers
  • Problem-solving attitude
  • Competent computer skills
  • Desirable Skills
  • Food Hygiene Qualification
  • Completed BMC FUNdamentals workshops
  • Mountain Training Coaching Qualification
  • Routesetting experience 

Hours, pay and perks

  • 40 hours per week and a salary of £21,840
  • Shifts can include daytime, weekends days, evenings, Bank Holidays and good surf days.
  • Free/unlimited climbing, hot drinks and fitness classes.
  • Staff socials
  • Located in Cornwall!
  • Support in work/life balance

 If you are interested in applying for the role please send your C.V and cover letter to

Within your cover letter please include information about you! We want to get to know the real you, your hobbies, your favourite meal or experiences you’ve had!

Our recruitment process is in three stages:

Stage one - Send your CV and cover letter

Stage two – Informal chat with our Centre Manager via phone or video call.

 Stage three - Invite to Interview at agreed day and time.

We look forward to meeting you!

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