UKC

Tried to order online from theoutdoorshop earlier and couldn't input a delivery address different from my cardholders address. Phoned in and was told this was a credit card company protection measure for a first purchase. I spat fumes down the phone about utter nonsense and I'll take my urgent business elsewhere. Phoned back later trying to dodge the system and nice (different) man input my details and it went through apparently ok....will see if next day delivery works. But well done theoutdoorshop for retaining another customer. Good to see specialist shops going the extra mile.

On a side note, I've never in years of ordering online come across first purchases having to go to a cardholders address, yet it happened to me twice today. Anyone else been mugged off by this?

In reply to OwenF:

yes its common

In reply to OwenF:

It is common and very sensible.

In reply to pog100:
Agreed. Otherwise too easy to use a stolen card to get good delivered toa dodgy address.

In reply to OwenF:

Everyone is being very polite tonight.

In reply to Slarti B:

Oh yes, I'm not saying it isn't a good idea for security. What baffles me is that I've never come across it before...ever. And I've order loads of things online, at new retailers.

In reply to OwenF:

I think it's utterly insane. I can't get things sent to my home because there isn't an intercom on the front of the building, and crucially I'm not there in the middle of the day.

Maybe I should just move in at work?

In reply to pog100:

It's common, but only sensible *if* the shop offers a choice of a Saturday delivery, or the ability to choose the courier/Royal Mail to be able to ensure you can pick up from the depot locally.

Companies have lost, and will continue to lose, business from me over this one. It's impractical. It's also unnecessary where 3D Secure etc is being used, as if you nick the card you haven't got access to that information.

Neil

In reply to OwenF:

This is quite standard, and has been in our contracts with the credit card company for a long time, despite swapping companies a couple of times. We risk having our credit card facilities removed (which would kill our business) if we ship to any address other than the card-holder one.

In reply to Neil Williams: You need to take this up with the card companies, not the shops. If the card company were willing to remove this restriction then the shop could send the goods, but expecting the shop to risk losing their business for your convenience is unreasonable.

In reply to OwenF:

Yes, fairly common, and strictly the case on eBay/Paypal too.

As someone said, OK for us if it's being sent out Royal Mail as picking up from sorting office is convenient enough, but it's a right pain with some of the obscure courier companies, and a 60 mile round trip to collect if they can't manage to deliver. That's if they manage to leave a card to say they tried to deliver....

In reply to OwenF: It's not common IME, I order all the time gear on line. Ordered some today from Freetime and no probs.

In reply to OwenF:

yep seems totally standard.

I also have only had great experiences ordering online with theoutdoorshop. Always check their clearance stuff as i've bagged some right bargains over the years

In reply to OwenF:

Only online shop that's ever made me do this is The Outdoor Shop. Incredibly annoying. I use them all the time now, but it really put me off using them.

It's not even close to standard.

In reply to OwenF: any delivery not sent to the card holder address then the CC company do not need to insure or cover if anything goes wrong, therefore businesses lose out, so as a simple security measure, first order goes to card holder address, then once delivered and deemed safe, OK to ship elsewhere,

Large online companies don't enforce it, take the risk and do lose out on a percentage due to this

One way around this which I have seen used is to change your CC card address to your work address, order something, then change it back afterwards! either that or order something small that fits into a mailbox

personally I would not complain at the store, they are taking security measures, which are perfectly reasonable, considering they could insist on all deliveries to cardholder address only