A challenging and varied role in the outdoor industry with world class brands and a dynamic team
Working Monday- Friday hours negotiable but around 8.30-4.30, based in our Wallsend distribution centre, you will be responsible for- - Processing, assessment and actioning of product returns from both end consumers and retailers. - Communication to consumers and retailers on your course of action. - Negotiating more than satisfactory outcomes with end customers - Documentation, monitoring and reporting of returns/ trends and liaising with suppliers on this data.
In addition to the above core role, being based in our customer service teams office, you will also be involved in- - Customer service/ basic sales and order processing enquiries. - Technical support for end consumer and retailer. - Management of company test pool
Ideal candidates will have- - A strong background and passion for outdoor equipment, in particular footwear, packs and hardware. - Previous experience in retail / customer service - A dynamic personality, with a strong can do, will do mentality. - A desire and passion for service excellence - Ability to work under own drive and initiative, excellent prioritisation skills and telephone manner. - Proven track record to work in teams and be a strong team player.
The package - An attractive salary with annual review - Company pension scheme ( after six months successful probation) - Generous kit allowance and staff purchase scheme.