I have a bit of a story to give context to my post so please bear with me.
I bought a Microsoft Surface Book which has a partially failed keyboard, it is well within warranty so I contacted MS in the UK, I got through to a call centre in the Netherlands & all tests, firmware updates & complete machine reset were done. They were very helpful but to no avail, there are still about 8 dead keys so I asked what was the next move for repair? They e-mailed me back to say that as the machine was 'bought' in the USA I had to contact MS in the USA.
I will point out here that I purchased the machine from a firm called ultrabooks.com in London, which I cannot get hold of so I assume are out of business. The reason I purchased from ultrabooks was that the machine had not at the time been released in the UK & I was going on a ski-ing trip that required me to have a computer with me to keep touch with work. It was despatched direct to me from the USA though I don't know the supplier. I managed to get hold of MS USA after an afternoon's efforts going round & round on websites & call sites (the deliberate obfuscation must be borderline criminal) & eventually ended up speaking to a call centre in Australia. The agent was again as helpful as she could be but the upshot was that the machine is a sealed unit & they don't do repairs but replace.. ..but.. ..they can only despatch to a USA address. The logic of this completely escapes me, I suspect lawyers, but the bizarre thing is that on MS Surface Pad PC products the warranty is international & you can get support locally irrespective of country of purchase. I.E normal warranty service.
I like my Arcteryx & Patagonia mountaineering & ski-ing gear but have found out on numerous occasions that the USA distributors are not allowed to despatch outside USA which is frustrating when Europe has no stock. So I wondered if anyone had found a forwarding service in the USA that enabled goods to be despatched to a USA address & then sent on to UK? I hasten to add that I only ever consider USA sourcing for purposes of availability, I am not trying to save money.
Anybody got any ideas or advice?
I've used Shipito.com for this purpose. If can afford to wait until you have few things that you need then they will repack multiple orders into a single box so that you save on the high shipping charges that orders from the States usually incur.