In reply to m0unt41n:
I've worked in residential conveyancing for the past 10 years in a solicitors office. I deal with files from giving quotes right through to registering the property on completion.
> My experience has been that the solicitors are total reactive, they do nothing unless required to do. So they instigate a search and then wait for the results, then raise a query and wait until they get a response.
It's important to realize that you're not the only file we have to work on. If we get a draft contract in we apply for the search on the same day, and then yes, we have to wait for that to come back to raise enquiries on the result of the search if necessary. But we've already gone through the paperwork sent with the contract and raised any necessary enquiries based off that and forwarded the relevant bits to the client to ask if they want to raise any enquiries we haven't already thought of. We'd then be waiting for mortgage offer to come through so we can send everything for signing to the client in 1 letter. All the while fending off estate agents who don't know or care what's happening other than when they'll get paid.
tl;dr if I'm not working on your file it's because there's nothing more I can do on it until I hear back from whoever I'm waiting on. They get chased after a reasonable period of time has passed for them to deal with my query and get back to me, not every day until they reply until that's the urgency required. Clients do not know what level of chasing is needed.
> Agents are proactive in that they will ring up to find out what is happening instead of just waiting. But I suspect a lot of the messages they pass on heavily spun and glossed over. Some diplomatically so but often when they should be telling the seller to pull their finger out or reduce a ridiculous price they do nothing for fear that the seller can go elsewhere without any penalty.
Agents are useless. I know literally 2 agents out of dozens(hundreds?) I deal with who I'd trust to actually help me with an issue that I can't solve myself speaking to the seller's solicitor. They generally have no idea of the conveyancing process and when they call for updates they listen for key words like 'search applied for' / 'contract received' and then invariably ask when completion will take place even if they've only send us confirmation of sale a couple of day earlier. Mind you that's from a solicitor's perspective, from what I know of buyers or sellers trying to get information from them or chase them or ask them to chase the other party they are just as hopeless then too. At least if you call me and I'm not available or I can't help you I'll give you a call or an email back when I can. All my experience with agents has shown me that they are truly shit at customer service.