In reply to Dax H:
> Bloody good value if you ask me.
> For £50 the locksmith has to drop what he is doing, travel to you and sort the problem then travel back, on top of that there is the years of training and experience needed to do the job fast and efficiently and the tools needed as well.
Funny the one we called took 5 hours to get back to me .
> Or you faffed about for 4 hours.
I faffed about for 4 hours learning about how to do it watching videos and might I say making all my own tools and rods to use at work. As well as doing my job.
> Customers get right on my wires sometimes.
> As an example I was called out last year to a breakdown on a Saturday afternoon to a tyre fitting place.
> He had a stack of customers and was desperate.
> It took me 45mins to drive there, 5 mins to diagnose that a seal had gone in the unloader of his compressor, 10 mins to fit the new seal from my van stock then 15 mins hanging around to ensure it was okay and 45 mins back home.
> He got a bill for £160 plus £5 for the seal and refused to pay it.
> His argument was that £160 was too much to pay for 30 mins on site.
> I pointed out that it was a standard call out fee for a weekend as stipulated in his contract with my company, I also pointed out that it was such a fast fix because I had the required part in my van, the reason I had it is because all my vans have 20k worth of stock in them to allow us to react fast to breakdowns and we have a 90% first time fix rate which is one of the things that won me his contract in the first place because most of my competitors turn up and have a look then go get the parts needed.
> I also pointed out that we had quoted to carry out a service to the compressor 2 months earlier and he refused the service because he didn't think it warranted it at the time.
> He still refused to pay so I passed it to my debt collector's who started court proceedings and he ended up paying my bill plus interest plus costs.
> I did enjoy it a few months later when he phoned again about another breakdown and I politely told him where to go.
> Having read all that does a £50 callout seem excessive?
Yes, are all your call outs like that then ? I suspect not . The guy was obviously a tw@t