In reply to Mountain Spirit:
The TLS certificate and domain were registered on 24 Feb. Whilst that’s not an indication of being dodgy, it might be a yellow flag. Domain was registered in Hong Kong. Make of that what you will.
The contact us page doesnt have as many options as the .com site does. The contact is ounwear.com, who are also registered in .hk, about 8 months ago, but have a Malaysian phone number. Seems to be a fashion site.
Try the chat on the .com site or the UK phone number. There are several warning on the about scam mammut sites, if you search the domain and scam.