UKC

I’ve noticed my ukc log has stopped updating climbing onto my  rockfax app- any fixes? Tried logging out and in app a few time

Thanks

Hi there,

Sorry you've had this issue.

We've had another user report this within the last few days. I've got it on my todo list to look into what's going on here, so I'll add your account to investigate also.

I'll be back with you when I've got some infomation.

Cheers,
Martin

A friend and myself are also experiencing this (22 June 25)

Same here. Been like it for a couple of weeks.

I reported this same problem yesterday via here too. Hopefully it will be looked into after the weekend

This has been happening for me too on Android running Android 14 on Samsung.

For a paid for app failure to stay in sync is a rather fundamental issue.

App failing to sync with UKC

I can see the logbook hasn't updated for three weeks.

Hence ticks in the crag list are woefully out of date.

Android App running Android 14.

Hi. Just replying to say I encounter the same issue; except it's been at least 10 weeks. Re downloading the app or renisntalling a crag doesn't help either 

Hi all,

There was 2 threads going for this issue, so we've merged them.

Sorry, I thought we may have solved this a few weeks ago in another thread, although it appears this was a bit of a red herring issue I've addressed.

Can anyone with this issue just send an email from within the app. This will attach a log file that we can use to diagnose the issue. You can do this under Settings -> Help and Support -> Email Us.

If you put the body of the email as "For Martin" that will just help me identify it's a follow up from the thread.

Regards,
Martin

Done

Having the same issue, have sent an email. 

Hi all,

I think we've managed to find the source of this issue now.

I've prepared a build of the app that should fix the issue and I will hopefully have that going out as an update tonight. This will be v2.2.13. Any feedback on the issue appreciated.

Cheers,
Martin

Hi Martin

When do you think v2.2.13 will be available on the Google Play Store?

Rgds G

Hi Gareth,

It's currently rolled out to 15% of users and should be available to all by the end of tonight assuming there's no issues.

Cheers

Martin

Hi all,

You should hopefully see this update over the next few hours. If you still experience issues on v2.2.13, please just get in touch.

Regards,
Martin

I've just updated the Android version of the app and the logs now look correct.

Thanks