In reply to N at work:
Hello N at Work,
I'm Dennis, the friendly/agressive member of staff you spoke to when you called here the other day.
Given the nature of your enquiry, I immediately felt that you might have high expectations and that that you sounded like you would be disappointed with our lack of height; so without saying as much, I was both frank and honest with you about what we had to offer. I even recall a chuckle, by yourself, at my candid comments.
I would seem, then, that my initial character assesment was spot on.
When you define things in terms of other things, you're bound to be dissapointed. "Is this what non-Westway walls are like?" No, this is what Mile End is like, breeze blocks, tags and warts 'n all.
My kind suggestion is that you might benefit by following the example of our other customers, and learn to make to most of a given climbing venue, appreciating it for what it is rather than complaining about what it's not.
As Dylan said, we constantly try to make Mile End better, and as anyone who has been climbing here for more than three years will tell you, we've not been doing a bad job.
If you do decide to come back, make sure to ask if I'm around. We can talk about your concerns in civilzed manner over a cup of tea and a flapjack (still less than a quid btw : ), rather than stirring the forum pot with unecessary and unwelcomed threads.
Thanks for your time and enjoy your climbing,
Dennis