Redpoint Bristol has expanded! adding a dedicated, world class bouldering wall in the centre of town called Flashpoint Bristol. It's located in the Freedog activity centre which offers trampolining, a ninja course and a soft-play centre alongside the bar / cafe.
We are looking for an Operations Manager to work across the whole site, to help during this time of great change and development for the company.
We are looking for a proactive manager who will take ownership of their role and responsibilities. You will work with the centre manager and directors who will offer support and guidance.
Salary
- 20 - 23k dependant on experience
- Relocation bonus considered
- 40hrs a week
- Some weekends and evenings required
- 25 days holiday allowance plus bank holidays
- Line manager: Centre Manager
Essential Skills
- Computer literate
- 2 years working as a Duty Manager (or higher) in a leisure facility
- Friendly and professional attitude
- Experience training and leading a team
- Able to communicate clearly and politely (verbally and in writing)
- A desire to lead by example, work hard and be part of a team
Desired Skills
- Climbing experience and/or qualifications
- Experience working in a major climbing wall
- Knowledge of freedog / flashpoint's products and services
- Management experience in a large climbing wall
- Proven record of providing great customer service
Specific Areas of Responsibility
Head Duty Manager
Work with and empower the DMs to be able to deal with everyday problems they encounter through training and development of processes and resources. Examples include first aid, fire marshalling, floor-walking, daily check, building and PPE issues.
Create and develop daily check sheets to ensure that the building run well and is kept safe for customers a staff.
Ensure that DMs have methods to check and resupply the consumables required on a daily basis (toilet roll, light bulbs, first aid kit, etc)
Moderate the DMs to ensure they are completing their jobs to a good standard. Bring disciplinary issues to the line manager for this role (the Centre Manager) and be part of the discussion to improve their performance as necessary.
PPE Inspections
All the equipment in the centre needs to be regularly inspected and maintained to ensure it is safe for use. This includes the trampolines, boulder wall, ninja, soft play, etc. You will create and develop a system for checking these areas on weekly, monthly or yearly basis depending on what is required.
PPE inspections must be carried out even in your absence. So staff training and process organisation is a key part of your roll.
Maintenance
Work with the team to maintain the building. Develop and monitor a method of communicating building related issues. A DM must know if an issue is in hand and have a way to move on problems that they cannot reasonably deal with during their shift.
Monitor building issues and deal with them prioritising issues regarding safety (eg: faulty stair noses) over issues of aesthetics (eg painting).
Point of contact for the external contractors (including cleaners), ensuring the quality of their work.
Other Duties
You will still be expected to carry out "all-rounder" duties as rota'd or reasonably requested by the management. This may include reception, instructing, duty management and any other jobs the centre requires.
Applications
- Application deadline 4th November
- Interviews by 15th November
- Ideal start date: asap
- Send cover letter & C.V. to elliott.lawrance@freedogbristol.com
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