Flashpoint Swansea will be opening soon, and we are searching for the right team to make this venue reach its potential. Located in the centre of Swansea with a world class bouldering wall and a brand new Crazy Climb facility it's going to be a pretty special place, so we are looking for a pretty special team to bring it to life and make it an amazing space to climb, work and socialise.  

Job Title:             Deputy Centre Manager

Starting:              25th April 2022

Salary:                 26K per annum                  

Place of work:     Flashpoint Swansea

Line Manager:    Centre Manager

Work Hours:       40 hours a week (flexi-time)

Holiday:              30 days per year (including bank holidays)

Application:        Apply by 10th Feb 2022 (5pm)

Interviews:          Up to 25th Feb 2022

So why would you want to join us? 

We are a growing group of centres (this one is number 5) which means you get to make a big difference in a local start up business but be supported by a larger group. 

Our ethos revolves around developing the skills of our team, so you can expect support to develop your career as a manager. 

Working at a climbing wall is fun! Particularly if you are passionate about climbing and the communities climbing walls create. 

The work is varied, interesting and just the right amount of challenge to keep your career progressing. 

Swansea is an amazing place to be based for someone who loves the outdoors, and with some flexible working hours you are well placed to make the most out of the local area. 

Who are we looking for?

Our ideal candidate has a passion for climbing and is looking to develop their management experience but want to do it in an industry they are passionate about and believe in. 

They will have the compassion, drive and professionalism to be a great leader of their team and the wider Swansea climbing community.

They can maintain a calm, approachable and professional manner, even in the face of adversity, and are willing to roll up their sleeves to help those they lead. 

Someone who is open, honest, learns from their mistakes and driven to help their peers and team succeed.

What's more they will understand the incredible effect climbing can have on people's lives. Through connecting them to their bodies, minds, other people and the natural environment.

Desired Experience

Duty Management at a climbing wall or similar

Customer service experience in a fast paced environment

Experience developing and/or training a team

HR / People Management experience

IT skills including Google Drive, Microsoft Office and Rock Gym Pro

Climbing qualifications and/or experience

Role Overview

As Deputy Centre Manager your main responsibilities are:

Line management to the all-rounders 

In our companies "All-Rounders" are, generally speaking, receptionists and climbing instructors. But they will muck in with all jobs from washing holds, cleaning, admin, party organisations or whatever else is required. You will be their direct line manager which means you will provide them with ongoing training, moderations, mentoring and support to deliver a great experience for the hundreds of customers who will visit the centre each week.

You will be responsible for the all-rounders from day one until the day they leave, including hiring, inductions, organising training and tracking progress, providing appraisals and, if necessary, disciplinaries. 

We understand that you will need support to complete this role well and this will come from working closely with your Centre Manager and further support from the General Manager and CEO. As part of your development we may enrol you on external courses, provide guidance to follow for the majority of situations, practical support for the more complex issues that may arise and generally help you as much as we can to develop your cohesive and motivated team. 

Management of reception

You will also be responsible for the smooth running of reception as a whole. This includes serving customers face to face and all bookings for Flashpoint & Crazy Climb. You will be responsible for the receptionist and the customer service they provide. You will train and moderate them in order to ensure the friendly, welcoming and professional service we aspire to is delivered every day, every time. 

Part of the team

Although this role requires a fair amount of admin time, all of the management must regularly work "on the floor" to provide a good example to the team, look for inefficiencies and improvements, maintain and develop relationships with regular customers and keep a "finger on the pulse" of the company.  So you can expect to be rota'd on for Duty Manager, Reception and Instructional shifts on top of your "off-floor" admin days. The "off-floor" days are flexible, giving you the opportunity to adjust your working day to suit other aspects of your life. 

Applications

Please send a short (one side max) cover letter and C.V. to [email protected] by 5pm on the 10th Feb 2022

Closing Date: 10th February