Boulder Shack is has now been trading for 5 years; and it is with sadness that we loose our current Centre Manager at the end of February. 

We are at an exciting time of change within the company and have re-shuffled some positions internally to maximise our ability to continue delivering our vision moving forwards.  As a result, we are recruiting for two full-time Duty Manager positions and would love to hear from you if you have a drive lead the daily operations of a busy climbing centre.  

Please find below our Job Description and Person Specification; if you would like to make an application please send your CV & Cover Letter to Ollie@bouldershack.co.uk with the subject title "You had me at hello..." 

Deadline for applications is 12:00 on Monday 28.02.2022.

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Person Specification: 

Hard Skills: 

Essential: 

- Customer service guru. 

- Capable of managing your own workload effectively. 

- Track record of good people management skills. 

Desirable: 

- Knowledge of Rock Gym Pro 'RGP'. 

- Knowledge of Health and Safety at Work legislation, and how this impacts the employer and employees. 

- Food hygiene Level 2. 

- Knowledge of G-Suite 

Human Skills: 

*Below is a list of attributes we feel make a good people manager; this list is not exhaustive, but gives you an idea of the kind of 'person' we are looking for. 

- People person. 

- Stable under pressure 

- Can coach new skills to others in a supportive manner. 

- Can work on your own, and with others to achieve company goals. 

- Able to give each customer that personal touch. 

- Respond quickly to change. 

- Demonstrate an understanding of leadership styles and how they impact teams. 

- Regularly reflect and learn from previous experiences. 

- Is Trustworthy. 

- An awareness of what makes a fantastic people manager, and how you can embody that whilst on shift. 

- A capacity to delegate, not abdicate. 

- 'Be a swan', calm above water whilst working hard underneath. 

- Curiosity and desire for personal development. 

- Solution giver, rather than problem finder. 

- Have an awareness of "What is the best use of my/ my team's time right now". 

- etc… 

Previous Experience: 

Previous experience of working within the climbing industry is not required; an awareness of how our industry operates would be advantageous, especially if coupled with people management experience. 

Qualifications: 

Essential: 

- Recent experience leading/ managing a team. 

Desirable: 

- Have attended a high quality management course. 

- Current First Aid Certificate. 

- NGB Instructing Qualification (e.g. Climbing Wall Instructor, Rock Climbing Instructor or higher) 

- NGB Coaching Qualification (e.g. Foundation Coach/ Development Coach) or a history of coaching sport to a good level. 

- BMC FUNdamentals 1, 2 and 3, or accredited prior learning course.  

- D1 Minibus Licence. 

- Valid Child Safeguarding Certificate. 

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Job Description:

Key Duties: 

- Key Holder: You will be given a set of keys to the centre. With this comes the responsibility of ensuring the security of the centre whilst we are closed. You will be the first person on site in a morning, and responsible for locking the doors in an evening. 

- Manage the daily running of the entire centre: You will have autonomy for how your shift runs. When people take their breaks and are expected to keep the team busy during quiet periods. You will be responsible for maintaining aspects of our Safe Operating Procedures such as correct supervision of novices and young climbers. and the Health and Safety/ welfare of all people on site. 

- Supervise and train Team Members: Once established in your role, you will be responsible for the training and development of those on shift with you. 

- Delivery of climbing sessions: We run a large variety of climbing sessions, if you don't already know how to instruct/ coach climbing, we'll be teaching you! 

- Be inspirational: This is what it says on the tin really; you should be able to motivate and lead a team of individuals in a supportive and fun manner. 

- Uphold the values of Boulder Shack: We are known for our friendly environment and approachableness. You will need to display this whilst leading a busy shift. An ability to appear unphased whilst working under pressure is a great advantage. 

N.B. There are more, but we feel these are the most important… 

Relationships: 

As a member of the Duty Manager Team you will be line-managed by Ollie Wragg (Operational Manager), but will also be supported by Hannah Coleman (Assistant Centre Manager) and Dave Canning (Centre Manager).  

You will also report in to the other Duty Managers to ensure unity in standards and expectations of all employees and the site as a whole.

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Other Useful Information:

Salary, Hours and Holiday: 

We have a skills based pay system; hourly rates will vary depending on age, skills and experience.  This is with the knowledge that as your skills progress, so will your hourly rate. We'll explain this system to you more in the interview. 

Full-Time: We are looking for an individual who can offer 35-40hrs per week to the company. 

Shifts for the role will be scheduled in advance by our Team Administrator. 

Hours will be varied between mornings, evenings on both weekdays (between 09:15 - 22:15) and weekends (between 08:45 - 20:45).

You will be entitled to 28 days paid holiday entitlement per calendar year.

Perks of working for Boulder Shack: 

- FREE CLIMBING, with us and a variety of local climbing walls. 

- 2 friends can climb for £1 each with you whilst you are not on shift. 

- Free hot drinks whilst on and off shift. 

- 40% discount on other items from our awesome cafe. 

*The following will only be available after successful completion of a 3-month probationary period: 

- Access to trade discounts on a huge variety of climbing manufacturers, including Patagonia who support our staff uniform.  

- Up to £250 per year to be paid towards any training/ qualification of your choice; these do not need to include climbing related courses. Examples of what this fund has been used for in the past are: Flying trapeze lessons, surf lifeguard course, surf instructor, IPAF license, the list goes on…

Closing Date: 28th February