Job Summary

We have a very exciting opportunity for the right person to join the team as Centre Manager.

This is an extremely important position here at Volume 1 Climbing, responsible for the smooth running of the centre, by overseeing day to day management of the team and business operations.

Reporting directly to the Directors this role is a senior position in the company and is key in helping the company deliver and maintain its mission statement, values and financial targets.  

Key responsibilities

• Be the face of Volume 1 Climbing at all times
• Day to day management of the centre and staff
• Assisting and delivering the business growth and expansion plans
• Management of the staff rota
• Assistance with RGP (RockGym Pro) bookings and procedures with the Office Manager
• Deliver staff training and mentoring including appraisals
• Development of new policies and procedures to improve efficiency
• Business development of new offerings within the centre
• Analysing customer data within company systems to help improve turnover and efficiency
• Assisting with Health & Safety including risk assessments
• Organising external maintenance checks
• Stock Management – Cleaning supplies, stationary, first aid, log books etc.
• Dealing with customer complaints and passing on feedback to the Directors where necessary
• Liaising with Marketing Coordinator and Managing Director on upcoming marketing ideas and events including centre signage

Essential Skills

• Management experience of a medium sized team (15 - 30 people) or bigger
• Experience managing staff rotas and schedules
• Professional but caring management style
• Excellent customer service 
• Competent at basic Microsoft office applications
• Able to communicate clearly and politely, verbally and in writing
• Unflustered in the face of the changing climate to ensure the customer still has the best experience
• Previous climbing experience

Desired Skills

• Experience working in the climbing industry
• Climbing qualifications
• Experience with RockGym Pro, Shopify and When I Work

Hours

• 40 hours per week.
• Predominantly Monday – Friday with occasional weekend work when needed to best support the business and team during peak times.

Salary + Benefits

• Salary depending on experience
• Benefits include free climbing, guest passes, large retail discounts and personal and professional development. 

Application Details

Please send your CV along with a completed job application form that can be found on our website to ben@volume1climbing.co.uk