Flashpoint Swansea will be opening soon, and we are searching for the right team to make this venue reach its potential. Located in the centre of Swansea with a world-class bouldering wall and a brand new Crazy Climb facility it's going to be a pretty special place, so we are looking for a pretty special team to bring it to life and make it an amazing space to climb, work and socialise.

Job Title:                           Duty Manager

Starting:                            23rd May 2022

Salary:                               £10.5 p/hr    

Place of work:                  Flashpoint Swansea

Who will you report to:  Centre Manager

Work Hours:                    120 hrs p/mth (minimum)

Holiday entitlement:        Accrued at 12% (approx 30 days pro-rata) 

Application date:             Apply by 25th March 2022 (5pm)

Interviews:                       Up to 1st April 2022

So why would you want to join us? 

• Join this state-of-the-art facility and be a big part of the Swansea climbing community. 
• Our ethos revolves around developing the skills of our team, so you can expect support to develop your career.
• Working at a climbing wall is fun! Particularly if you are passionate about climbing and the communities climbing walls create. 
• The work is varied, interesting and just the right amount of challenge to keep you on your toes. 
• Swansea is an amazing place to be based for someone who is passionate about the outdoors.
• You get free use of all of our centres and discounts in our cafe/shop.

Who are we looking for?

Our ideal candidate has a passion for climbing and is looking to develop or change their career and experience in an industry they are passionate about.

They will have the compassion, drive and professionalism to be a great leader within the team and the wider Swansea climbing community.

They can maintain a calm, approachable and professional manner, even in the face of adversity, and are willing to roll up their sleeves to help the team.

Someone who is open, honest, learns from their mistakes and is driven to help their peers and team succeed.

What's more, they will understand the incredible effect climbing can have on people's lives. Through connecting them to their bodies, minds, other people, and the natural environment.

Desired Experience:

• Duty Management/Receptionist experience at a climbing wall or similar
• Customer service experience in a fast-paced environment
• IT skills including google drive, Microsoft office and Rock Gym Pro
• Climbing and coaching qualifications and/or experience
• Experience in one or more of the following:
• Social Media (creating engaging stories and posts on a regular basis)
• Event Coordination (organising climbing competitions for example)
• Cafe Supervision (confident to assist with the running of the cafe)
• PPE Inspections (can assist with kit checks at height)
• Customer Experience (ensure customers have the easiest experience possible)

Overview

Duty Managers are responsible for the smooth running of the center day to day. They are the organisational focal point for the team. They motivate the team, ensure that everyone knows their role for the day and provide them with breaks and support. 

They must also ensure that the customer service policy is adhered to and that customers have the best possible experience while in the centre. 

There are a lot of processes that are required during any given day, from opening up check sheets, cashing up, etc and the Duty Managers must ensure these are completed consistently and to a high standard. But they must also be ready to deal with unscheduled issues such as first aid incidents or issues with the building, etc. 

Our Duty Managers are the role models for the all-rounder team. They must be capable of completing all the main jobs in the centre such as reception, instruction and cafe work to a high standard so that they set a perfect example to the all-rounders to follow. 

Shifts can be on any day of the week and can start early and/or finish late. Therefore Duty Managers need to be flexible in the hours they work. 

Being a Duty Manager is very rewarding. On busy days it is a fast-paced role that requires quick thinking and organisation. On quieter days there is plenty of organisation to complete that will help you to progress your experience and career. 

Applications

Please send a short (one side max) cover letter and C.V. to elliott.lawrance@flashpointswansea.com by 25th March 2022 (5 pm)