Our current Centre Manager is moving but not very far - they are taking the helm at Redpoint in Bristol. This opens up an exciting opportunity for someone to continue to grow our Swindon site. You will be taking the lead of a centre that has grown hugely in the last 2 years. We are looking for someone who is highly organised, a natural leader and who is interested in building a community within Freedog/Flashpoint Swindon. 

Job Title: Centre Manager 

Location: Flashpoint/Freedog Swindon (Relocation bonus considered)

Holiday: 33 days per year 

Salary: 29  - 30k per annum (dependant on experience)

Hours: 40 hours per week (flexible working hours within reason) Some weekends and evenings required

Line manager: General Manager 

The Centre

The Flashpoint Group is currently made up of multiple activity centres across Bristol, Swindon and Swansea with a speciality in indoor climbing. The site in Swindon consists of Freedog (a Trampolines, Clip'n Climb (a fun, kids focused climbing activity) and Flashpoint (a world class bouldering wall). 

Our mission is to encourage growth through community and challenge.  We want to create a thriving community by ensuring a friendly, welcoming and professional environment for all customers and staff. We aim to create an environment in which customers can progress through the variety of activities we offer, there's something for everyone!

Essential Skills

• Experience working in a major climbing wall or leisure facility
• Computer literate and skilled in Microsoft Office / Google Suite
• 2 years experience managing in a leisure facility
• Friendly and professional attitude
• Able to communicate clearly and politely, verbally and in writing
• A desire to lead by example, work hard and be part of a team

Desirable Skills 

• Knowledge of Freedog's and Flashpoint products and services
• HR qualification 
• Management experience in a large climbing wall or leisure facility
• Climbing experience and/or qualifications
• Previous use of Rock Gym Pro and rota writing software  
• Experience with Asana or similar project management software 

Specific Areas of Responsibility

Although this role requires a fair amount of admin time, all of the management must regularly work "on the floor" to provide a good example to the team, look for inefficiencies / improvements, maintain and develop relationships with regular customers and keep a "finger on the pulse" of the company.  

• Line manager to the management including: Duty Managers, Deputy Centre Manager, Head Coach, Operations Manager & Café Manager
• Therefore responsible for their performance and vital duties.
• Provide them with support to complete their roles
• Provide them with regular quarterly meetings 
• Ensure all departments are running smoothly
• Support the Head Coach in the development of the coaching and NIBAS offerings
• Liaise with and be point of contact for external setting contractor
• Update and ensure adherence to the risk assessments across the centre 
• Oversee the running of the trampolines and Clip 'n Climb 
• Ensure accurate and regular PPE inspections are being carried out 

HR & Budget Tracking

• Creating & planning a rota at least 6 weeks in advance for all staff 
• Keeping to staffing budgets set by the Directors
• Ensuring that all the managers complete their roles 
• Look for efficiencies in the daily management of the centre to ensure a great customer experience from a low overhead cost
• Providing accurate payroll information to the accountants as required
• Lead all staff disciplinaries and investigations 
• Support Departmental managers with HR issues within their teams
• Oversee all departmental training and moderation and ensure all material is correct

Purchases, Invoices & Financial Recording

• Record all invoices for accounts manager 
• Keep a track of all orders and deliveries
• Track revenue and input into rota system 

Scheduling 

• Set up time table for all session in Freedog taking changes in demand into account to maximise revenue 
• Work with head coach to schedule sessions for Flashpoint

Customer Service and Branding

• Bring the customer service policy to life
• Cultivate a friendly, welcoming and professional culture based on this policy across all aspects of the centre
• Organise the training and moderation of the reception team
• Respond to customer feedback in a professional and appropriate manner

Health & Safety

• Ultimate responsibility for all Health and Safety Matters
• Ensure a good ongoing relationship with insurers and local HSE
• Ensure incidents are investigated thoroughly 
• Ensure risk assessments are up-to-date and adhered to at all times
• Produce monthly accident and incident report for General Manager and CEO

Community building 

• Ensure all departments work towards building the Swindon Community and to encourage customer retention by making everyone feel welcome and included
• Work with events coordinator to put on events throughout the year for both sides of the business

Applications

Application deadline:  Friday 3rd June 

Interviews: 15th and 16th June 2022

Ideal start date: ASAP

Send cover letter & C.V. to: manager@freedogswindon.com 

If you have some questions prior to application feel free to email the above address