Job Summary

The Centre Manager is an extremely important role here at Volume 1 Climbing. 
This role will be responsible for the smooth running of Volume 1 Climbing, by overseeing day to day management of the centre with a focus on growing and developing our instructor team.
Reporting directly to the Directors this role is a senior position in the company and is key in helping the company deliver and maintain its mission statement and values.  
Below outlines what we are looking for from the candidate: 

Centre Manager Key responsibilities 
•    Be the face of Volume 1 Climbing at all times
•    Day to day management of the centre and staff
•    Creation and development of the staff rota strategy and assisting the Office Co-Ordinator in management
•    Deliver staff training and mentoring to staff including appraisals
•    Development and review of existing policies and procedures to improve efficiency and drive company values
•    Responsible for Health & Safety including risk assessments and organising external contractors
•    Dealing with and recording customer complaints and passing on feedback to the directors where necessary
•    Managing the recruitment process including conducting interviews
•    Managing and maintaining the quality of the instructing team through shadowing and 1:1/group training
•    Organising external training and workshops
•    Instructed sessions development and growth (Including new offerings)
•    Build own portfolio of 1:1 clients and deliver coaching sessions and training programmes
•    Developing the SEN, inclusivity and accessibility at Volume 1
•    Help cover sessions, shifts and jobs of all levels when needed
•    Maintaining instructor equipment and resources 
•    Working with the Duty Managers to support the wider team

General Responsibilities 
•    Read, follow and review the Code of Conduct and uphold our company values
•    Approachable to all customers and visitors
•    Responsible for ensuring all customers have the best time at Volume 1 Climbing
•    Read and understand thoroughly all material provided regarding the operations and running of all relevant aspects of the centre

Essential Skills
•    Minimum of 2 years management experience, ideally within the climbing/leisure/sport industry
•    RCI/SPA Qualified or above
•    Ability to be flexible with working schedule and adapt to the needs of the business which will include some evenings and weekends
•    Share company values and vision: Simple, Inclusive, Accessible, Progressive and Conscious
•    Excellent customer service 
•    Competent at basic Microsoft office applications
•    Talented communicator 
•    Unflustered in challenging situations to ensure the customer still has the best experience

Desired Skills
•    Experience with RockGym Pro
•    Experience with Shopify 
•    Safeguarding experience 
•    Health and safety background with experience and awareness of the risk associated with climbing
•    Coaching qualifications (In climbing or relatable sports)
•    Marketing and events experience 
•    Data analysis 

Hours
•    40 hours per week. 
Preferred regular working days: Sunday – Thursday 
Some evening work will be required and occasional cover on Friday and Saturdays where needed. It is essential that the candidate has the ability to be flexible and manage their own workload to be as effective as possible for the business. We are however open to the candidate managing their own rota to work around other commitments they may have outside of work. 

Offer
•    Competitive Salary based on experience 
•    Paid training for personal and professional development
•    Flexible working hours
•    Large retail discount and access to special promotions 
•    Free climbing at Volume 1 and other centres with reciprocal deals
•    Guest passes for friends and family

Application Details

Please send a covering letter explaining why you would be suitable for the role along with your CV to Managing Director Ben Read via ben@volume1climbing.co.uk  

Application deadline 14th May 2023