Big Rock in Milton Keynes has a reputation for quality climbing and community spirit. We believe that everyone should have the opportunity to climb regardless of age or ability.

We are looking to recruit a customer-focused Centre Manager to oversee all aspects of our offering across our two sites in Milton Keynes with the support of the centre teams and the senior management team.

This role would suit an enthusiastic, dynamic and pro-active individual with a drive for continuously improving standards, inspiring staff, and leading by example. The position will be permanent and full-time (40 hours a week), with daytime, evening, and weekend shifts required across both centres.

Ideally, you will have management experience within the leisure industry or mixed activity centre, managing and developing a small team. You should be highly organised, have the ability to express yourself with confidence to both customers and staff, have excellent customer service skills, and be able to nurture and inspire both new and existing climbers alike.

Key Responsibilities

• Overall responsibility for Health & Safety, including keeping up to date with legislation and ensuring all procedures are in place, up to date, and followed accordingly.
• Recruit, train, lead, develop, and manage staff across all areas of the centres to develop a culture of continuous improvement and accountability.
• Monitor the quality of the climbing, facilities, safety, and customer service standards, suggesting improvements where possible.
• Delegate tasks to manage day-to-day appearance of the centres, ensuring high standards of presentation are maintained at all times.
• Constantly seek to improve and refine customer experience across all areas of the centres, including instructed sessions, setting, café, gear shop and events.
• Customer-facing duties, including reception and telephone calls.
• Create a friendly welcoming environment for climbers of all abilities.

Essential skills

• Energetic, motivated and with a passion for customer service
• Experience of leading, managing and developing a team
• Self-motivated with the ability to use own initiative and strong problem-solving skills
• Excellent communication with a high level of interpersonal skills
• An outgoing and vibrant personality and genuine enthusiasm for working with people
• Excellent organisational and time management skills with the ability to prioritise and manage a varied workload
• Exceptional professionalism
• Attention to detail with the ability to also see the big picture
• An interest in climbing

Desirable skills

• An understanding of working in a busy environment, including cafés
• Experience of working with an EPOS system, networks and servers
• Experience of fitness and training or the leisure industry
• Climbing Wall Award or Single Pitch Award
• A minimum of First Aid at Work

Although previous experience and qualifications would be advantageous, we are prepared to consider anyone who feels they may fit this role.

Hours and Benefits

• 40 hours per week
• Shifts will include daytime, evenings, Bank Holidays and a minimum of one weekend on four, or as required
• 28 days holiday per year
• Free climbing at both Big Rock centres
• Enrolment into company pension scheme
• Staff discount in the gear shop
• Staff socials

Salary

Starting salary in the region of £32,000 to £36,500 dependent on qualifications and experience.

Applications

Applicants should apply by sending a CV and covering letter for the attention of Kat Dunbar to [email protected]

Closing date for applications: Friday 15th September 2023

Please note: Interviews will be held on the 26th and 27th September 2023.