Full Time Duty Manager (40hrs)

The Nest is an independently run climbing and fitness centre in Hayes, West London. We have a small but enthusiastic team who are passionate about climbing and the community that we have built around the sport here at our centre. Alongside our climbing walls we also have a fully equipped gym and studio, where we run regular weekly classes.

We are looking to recruit a Duty Manager to join our team and report directly to the Centre Manager. The position will be full time (40hrs per week) and require the ability to work shifts potentially across any of our opening hours (including early mornings, evenings, and weekends)

As a Duty Manager you will be responsible for managing our front of house team, and ensure excellent standards in customer service are met. We will expect you to have an enthusiastic and driven personality, invested in not only managing a team but actively contributing to growth of the centre. Although the primary focus of the role is ensuring the safe and efficient management of the centre, the right candidate will be quick to learn, work well independently and happy pick up additional responsibilities across all facets of the business. (Marketing, business growth, operational procedures etc).

This will require excellent organisation and interpersonal skills and as such prior management experience in the climbing industry or similar mixed use leisure facility is desirable.

Duties include:

• Acting as manager in the absence of the centre manager
• Performing general reception and centre work, including but not limited to instruction, cleaning, making coffee's etc.
• Ensuring the safety of all customers and maintaining the centre's facilities.
• Management of the front of house team including subcontractors and part-time staff to complete all necessary task involved in the operation of the centre.
• Provide support and ongoing training to other staff members.
• Suggest improvements across the centre, based on customer feedback.
• Support the Centre Manger with a variety of operational duties including but not limited to HR, Safeguarding, Marketing

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The right candidate will have:

• Experience managing a small team in the climbing or similar leisure industry.
• Flexible to work evenings and weekends if required.
• Enthusiastic, outgoing and passionate about customer service.
• Be proactive, and able to take on tasks / projects to ensure the continued growth of the centre.

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Desired skills/experience (but not essential):

• Knowledge of Rock Gym Pro
• Instructing qualifications - CWA/CWI or equivalent
• Coaching Experience (Foundation/Development Coach)

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In return we offer:​

• Starting salary of £26,000 - £27,000 (Negotiable depending on experience)
• 40 hours per week (full time)
• Free climbing at The Nest for you (plus a partner/family member)
• Free climbing across London gyms (through the reciprocal climbing scheme)
• In house training and the potential for funded external qualifications
• Discounts through affiliated climbing equipment stockists
• 28 Days holiday per year

 Interested candidates should email their CV to [email protected]