Duty Manager (32hrs)

High Sports have been operating indoor climbing centres across the UK for over 30 years. Back in 2014 we opened our Brighton site which quickly became established as one of the best sport climbing centres in the South East with a fantastic and diverse climbing community. We have an opportunity for someone to join that community in the role of a Duty Manager.

The Centre

Our Brighton site has 58 rope lines which includes an extensive dedicated lead wall up to 13m. The centre also has a bouldering area with over 70 problems and a dedicated training area. We offer all types of instruction from beginners through to performance coaching and the centre is a NICAS level 5 primary centre.

Who are we looking for?

We are looking for someone who has a passion for all styles of climbing & who loves to share this with others. This is a permanent position with hours split across daytime, evenings and weekends with the potential for ad-hoc additional hours.  

Ideally you will have experience working in a related industry manging a small team. You must present as confident and approachable both to staff and customers as well as having excellent customer service skills, an ability to resolve issues and be driven to help push the centre forward.   

The role

As Duty Manager you will be responsible for assisting in the management of instruction and desk team in addition to instructing sessions and working on the desk. The Duty Manager will also have additional administrative tasks, these include: opening & closing the centre where needed, cash handling, input into H&S policies, managing and carrying out equipment inspections and maintenance tasks, promoting our values and inspiring our customers both existing and new. The Duty Manager will also deputise for the Centre Manager where required.

Essential skills

• An outgoing and approachable personality
• Ability to self-motivate
• Time management
• Excellent communicator
• Passion and enthusiasm for working with people
• Excellent problem-solving skills
• Good eye for detail
• Confident in managing and developing others
• Willingness to upskill and progress yourself

Desirable skills

• Experience of busy and dynamic environments
• Previous use of EPOS systems
• Experience of working in climbing centres or related industry
• Background of coaching and working with children
• Climbing Wall Instructor/Rock Climbing Instructor qualification
• Equipment/inventory management
• First Aid and safeguarding certificate
• An interest in and knowledge of climbing and the related news and trends

Full job description can be found HERE

We are looking for the best possible candidate for this position so if you don't meet some of the desirable skills but do feel that you could make a difference in this role, we would be more than happy to consider your application.

What we offer in return

• Starting Salary £27,040 pro rata
• 28 days holiday (includes public holidays) pro rata
• Free climbing for you plus a nominated person
• Discounts on equipment
• In house training and heavily subsidised NGB awards
• An open and inclusive working environment
• Staff socials

Apply

To apply please send a cover letter and CV to [email protected]

Closing date for applications 6th October with interviews, week commencing 7th October.

Our Values

Our climbing community is key to everything we do here. From our staff team to our climbers, we aim to provide an inclusive environment where everyone can express themselves freely and achieve their goals.
We welcome anyone regardless of race, age, sex, sexual orientation, gender identity, religion, ethnicity, fitness level, socioeconomic status or disability, and will not tolerate discrimination in any form.

We want the centre to be a place where people can connect with themselves and others, and are proud to call the wonderfully diverse cultures of Brighton & Hove our community.

The successful candidate would be expected to uphold and actively encourage these values.