Founded in Sheffield, UK in 2015, Lattice Training is a progressive climbing company, specialising in training products, educational online courses, and coaching. Everything we do is backed up by research and data, promoting healthy, sustainable practice, with a flare of fun and entertainment!

We have a big reach for a small company, so this role is critical to us in managing and developing our retailer and distribution relationships across the world whilst also providing cover and support to our warehouse team.

If you are interested, please email your CV and a covering letter explaining why you are interested in this role and how you meet the requirements for the role to [email protected] by 17 November 2024. However, we will be considering applications as they come in and may recruit the right candidate sooner than our closing date, so please submit your application as soon as possible.

Contract start date: 6 January 2025

Hours:  28 hours per week to be agreed, with the possibility of additional hours following the probationary period.

Location: Chesterfield, UK

Successful applicants must be able to regularly attend our training facility in Chesterfield, but will have the opportunity to work from home or remotely when not providing warehouse support. Fuel expenses are not paid by the company for this attendance.

Pay: £25k – £27k pro-rata depending on experience

Holiday: 28 days pro rata + 4 public holidays

What you will be doing:

Overall, the Product Sales Coordinator is primarily responsible for overseeing our B2B and distributor product sales and relationships while supporting warehousing, manufacturing, and other site-related tasks as needed.

Your responsibilities include:

• Acting as the primary point of contact for retailers and distributors of our products;
• Being our product expert, providing training and support to product owners, teams, and external stakeholders to build credibility;
• Forming relationships with new product partners as required, and working collaboratively with the team in drafting and finalising contractual terms;
• Maintaining accurate records of sales transactions, inventory levels, and customer information;
• Managing and coordinating the timely delivery of products to retailers and distributors;
• Managing B2B customer expectations regarding updates, issues, or delays to their orders;
• Resolving B2B customer issues regarding shortages, damages and late deliveries, customs issues, and communications;
• Providing support and cover to the warehouse team, including postage, manufacturing and other site related tasks.

Successful applicants will usually have the following:

• A proven track record of excellent customer experience;
• The confidence to represent and advocate Lattice's products to retailers and distributors;
• Knowledge of climbing and the climbing world;
• Some exposure to and understanding of key terms typically included in retailer and distribution agreements;
• The ability to communicate clearly in-person and in written format;
• Computer literate with the ability to use Google applications;
• Ideally, you will also have experience in the following areas:
• Customs and international logistics;
• Contract negotiations;
• Working in a warehouse or logistics team.

Who are Lattice Training: 

Lattice is a fast-paced, UK-based climbing business that works with clients and businesses around the world. Our main office is in Chesterfield, on the edge of the Peak District National Park, where we also have climbing and training facilities on site. Since 2015, we have grown quickly, breaking industry ceilings to meet the demands of the community. 

Culture first. The Lattice team culture is a priority in any business decision we make and is at the heart of everything we do. We encourage everyone to learn and develop with the freedom to self-direct their careers. We ask that every member of the team is positive, supportive of others, and willing to take risks and be bold with their goals.

Community is key. Lattice has developed a community of climbers from around the world who are passionate about learning, training, and performance. Within our own team, we take a similar approach ensuring the working environment is not only productive, but also an exciting and enjoyable place to be. We work together, climb together and socialise together to keep a close community feel. 

We all matter. At Lattice everyone's voice is heard. We share important company decisions with the whole team and offer everyone a chance to help direct the company vision and lead projects that are important to them. Every member of the team is accountable for their own work but everyone is given the chance to share this with the whole team. 

We will always push boundaries. Lattice has always been at the forefront of training knowledge, product development, and climbing research. We want to continue to be a leading player in the development of climbing, the science of the sport leading change from the front of the pack. We take risks and dream big, and ask our team to do the same. 

A climbing company run by climbers. We are a very flexible employer because we know how important our passions (especially climbing!) are to our team. We understand that trips, good conditions, and climbing projects provide energy, so we encourage everyone to make the most of their free time. We allow our employees to set their own working hours, and provide flexi time to help support this even further. 

That's us.

As well as an awesome team and the chance to work on some pretty exciting projects, here are some of the other great benefits that we offer:

• Flexi time working week
• Access to private training facility
• Free Performance Coaching Plan
• Regular Lattice social events 
• Access to trade accounts and discounts for equipment
• Staff clothing

We will also automatically enrol you into our pension scheme if you meet the qualifying criteria.

We are an equal opportunities employer and we believe in building a culture of respect and appreciation so that all of our people have an opportunity to reach their full potential. Lattice provides training products and services to climbers all around the world, and we believe that diversity brings different perspectives which benefit our customers, our community and our people. We encourage applications from all suitably qualified applicants irrespective of ethnicity, religion, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, and any other protected characteristic. 

All applicants must have the right to work in the UK and we will be conducting the relevant checks for the successful applicant. Unfortunately, we have been advised that this role would not be suitable for a sponsorship visa. If you have any questions about this, please get in touch using the email address below.

If you are interested, please email your CV and a covering letter explaining why you are interested in this role and how you meet the requirements for the role to [email protected] as soon as possible and not later than 17 November 2024.