This is a full-time, management post based in The Church, Bristol. This demanding position will require a constant ability to operate the centre to the highest standards while continuously welcoming customers to a safe, friendly centre with appropriately trained staff. Strong leadership and teamwork skills with other senior managers are integral. The role will be expected to closely support the Centre Manager in the safe and profitable operation of The Church. You will deputise for The Centre Manager in their absence and support with Line Management of junior staff. This will require flexibility and adaptability between a number of key tasks within the centre. You will regularly be responsible for the safe operation of the centre.

The Front of House Manager will be responsible for training and ensuring all day-to-day operations staff keep the centre clean, safe and efficient whilst promoting a welcoming atmosphere for all customers. You will lead in the training of a team of staff able to provide exemplary standards throughout all aspects of the site. You will support the staff rota, dealing with cover and the administration of holiday and sickness.

The role will act as an ambassador for the company, providing an exemplary level of service for our customers and staff.

Pay: £27,450 to £34,000 per annum (dependent on experience)

Bonus: up to 2.5% (dependent on the performance of the business)

Hours: Full-time (160 hours per rota including breaks). Evening and weekend work will be required.

Training: We will encourage and facilitate your development as a manager through off the job training and development

Holiday: 28 days per year

Benefits: Pension of 3% of salary, company laptop, discounts on shop and cafe products, free climbing at all our centres

Reports to: Centre Manager

Closing Date: 11th December
Salary: £27,450 to £34,000 per annum dependent on experience