Job Summary

Volume 1 Climbing located in East Grinstead, West Sussex is seeking a passionate and experienced Centre Manager to oversee the day-to-day operations of our climbing facility. Reporting directly to the Directors, this key role will play a crucial part in achieving our mission to provide an inclusive and accessible climbing experience for all.

Key Responsibilities:

• Lead and manage all aspects of centre operations, including staff scheduling, customer service, and facility maintenance.
• Develop and implement staff training programs, conduct performance reviews, and foster a positive and inclusive work environment.
• Ensure the highest levels of customer satisfaction by proactively addressing customer feedback and resolving any issues promptly.
• Manage all aspects of centre safety and compliance, including conducting risk assessments, implementing safety protocols, and coordinating with external contractors.
• Drive business growth by exploring and implementing new revenue streams, such as corporate events, memberships, and partnerships.
• Manage and monitor departmental budgets, including café, route setting, and other operational expenses.
• Contribute to the development and implementation of new initiatives and policies to improve efficiency and enhance the customer experience.
• Actively participate in the recruitment and selection process for all centre staff.

Essential Skills:

• Minimum 2 years of management experience within the climbing, leisure, or sports industry.
• Excellent customer service skills and a strong ability to build rapport with customers and staff.
• Strong leadership, communication, and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work flexible hours, including evenings and weekends.
• Passion for climbing and a strong commitment to the company's values

Desired Skills:

• RCI/CWI Qualifications or higher.
• Safeguarding experience.
• Experience with marketing and event planning.
• Data analysis and reporting skills.

Benefits:

• Competitive salary: £35,000 - £40,000
• Free climbing at Volume 1 and reciprocal climbing centres
• Generous employee discounts on retail and café products
• Friends & Family guest passes
• Continuing Professional Development (CPD) budget