THE ROLE

Lead the mobile team at 270 Climbing, helping us to maintain our position as the leading mobile climbing wall and activity provider in the UK.

Support, develop and organise the mobile team and facilities at 270 Climbing Park to ensure we are the best at what we do in a way that puts the customers safety and experience first, but also has a watchful eye on efficiencies and cost controls.

With this full-time role, you’ll be flexible, adjusting your working pattern and day length to ensure you’re supporting the team when the business is at peak season during the summer months. This will include some overnight stays. There will also be some ‘fixed’ time when you are scheduled in the off-season as duty manager in the centre, including evenings and weekends - the rest is as flexible as you can make it! Some flexible working from home is possible, but the majority of the role will be delivered in-person and on-site. As a seasonal role your hours will be averaged across the year, with a workload increasing and decreasing with customer demand.

IN RETURN YOU’LL GET

Awesome working environment. Free climbing. Discounts on sessions, courses, parties, products and items from cafe. Commission schemes available. Training and development opportunities. Uniform. Pension. Envious side-eye from friends and family.

KEY DUTIES & RESPONSIBILITIES

The exciting stuff

• Be responsible for recruiting, onboarding and training new team members.
• Plan and prepare team schedules and develop and manage all procedures to ensure events are delivered to the best standard possible.
• Oversee the servicing and upkeep of all vehicles and mobile equipment.
• Support sales functions and develop procedures.
• Ensure excellent communication channels with staff and customers.
• Show understanding and passion for our brand, ensuring all the team represent the company in the best possible way at all times. 
• Attain high levels of customer satisfaction and generate positive feedback.
• Recruit, train and manage a team to ensure we’ve got the right amount of people to hit revenue targets, with enough spare to allow for good succession planning.
• Act as a professional support to the team, be approachable, listen to and support staff with any personal concerns.
• Create a robust contingency plan, developing rising stars to progress to positions of further responsibility.
• Develop and manage all procedures to ensure sessions, events and offers are delivered to the highest standard and in line with customer requirements.
• Engage directly and/or indirectly capturing shareable moments for social media channel (make sure we take a photo/video of anything worth talking about!).
• Plan and prepare all team rota, holiday cover and off-day schedules.
• Implement and continuously improve H&S procedures and checks – completing a monthly check of the checkers.
• Help develop the business plan and pricing reviews on a regular basis.
• Set a fantastic personal example, with a great ‘game face’ and high levels of positive customer interaction.
• Ensure the relevant areas of site are maintained to a high standard.
• Monitor and coach on site team to ensure a great standard of safety and delivery of fantastic sessions.
• Ensure a high level of customer feedback.
• Ensure the team create awareness of the offers at the climbing park, signposting them to customers at events.
• Ensure excellent communication channels with staff and customers.

Not as exciting, but equally important, stuff

• Act as duty manager, alongside other departmental managers.
• Attend meetings and training initiatives at other locations as required.
• To undertake any other duties as reasonably required within your competency.
• To adhere to all policies and procedures.
• To undertake any training and development activities at the request of your line manager, as required.
• To always take care of your own safety and the safety of others by complying with the H&S Policy at all times.

YOUR QUALIFICATIONS, EXPERIENCE & SKILLS

Essential

• Events or other relevant industry experience.
• A love of meeting new people and interacting with the general public of all ages, but especially our core audience of school age children.
• Proven leadership abilities.
• A minimum of two years in an event management or other relevant role.
• GCSE (or equivalent) in English and Maths.
• Direct experience of working in a customer facing environment.
• Experience of monitoring H&S procedures.
• Full UK driving License and a willingness to learn to drive with a trailer.
• Good knowledge of Microsoft Office software and technology e.g. Word, Excel
• Awareness of working time regulations
• Express confidence in own ability to select the correct course of action, standing by own decisions and taking responsibility for them
• Provide others with clear directions and monitoring others’ behaviour to ensure appropriate standards are met
• Ability to communicate effectively to a diverse range of audiences, internally and externally
• Committed and proactive approach to personal development, motivated to learn new skills and seek new challenges, and to motivate others to do the same
• Demonstrable time management and prioritization skills
• Confident self-starter able to work accurately under pressure
• Inspire enthusiasm and a positive work attitude in others, expressing appreciation of others when they produce good work
• Accept direction without unnecessarily challenging authority
• Monitor own and others’ progress against deadlines and milestones
• Optimise use of available people, equipment and financial resources to accomplish tasks
• Identify priorities and action steps for achieving objectives

Desired

• Loves climbing and is passionate about introducing newcomers
• Experience of working in environments with safeguarding procedures
• Experience of providing Accessible services for those with additional needs
• Experience organising and running sports competitions
• PERFORMANCE MEASURED BY
• KPI scheme
• Annual appraisal
• Quarterly one-to-one’s
• Performance assessments and audits
• Smiles on customers faces

ABOUT US

Set on the edge of the Cotswolds, in between Cheltenham and Gloucester, we have a range of indoor and outdoor aerial adventure activities. We’re home to one of the tallest and most challenging ropes course in Europe, we have one of the most comprehensive bouldering centres in the country, and, coming Summer 2025, we will be opening one of the biggest climbing gyms in the UK. As well as offering all of the fun of the Park, we also operate the largest mobile climbing wall hire business in the UK. With our fleet of walls and a mobile caving system too, we bring the excitement of adventure activities to public and private venues and events all over the country. 

Having one of the best climbing gyms and activity centres in the UK doesn’t mean a thing without having brilliant people to look after it. Fundamental to the success of 270 Climbing is the people who make up our team. We want to attract the best calibre of people to build a team that delivers our various adventure activities, and ultimately, puts smiles on faces! 

As a diverse employer we welcome applications from people of all backgrounds. To apply for this role, please either visit www.270climbing.com/about/jobs/ to download our Application Form (Pt. 1) or email us on: [email protected] and we’ll send you a copy. 

When emailing your completed form please ensure sure you reference the job title in the subject heading, e.g. “Ref: Mobile Manager”.