Centre Manager Role in Boulders Cheltenham

The company

Established in 2008, Boulders Cardiff has helped to grow and support the South Wales climbing community for 14 years. In 2020 we opened a bouldering centre in Cheltenham and have a vibrant, dedicated team and community.

Our mission is to:

Give everyone the opportunity to enjoy the benefits the world of climbing has to offer and help them achieve their climbing goals, regardless of age, ability, or background.

Over the years we've seen countless examples of the positive effect of this, each of which makes us proud.

The role: Centre Manager

As Centre Manager, you are responsible for overseeing day-to-day operations, following and creating Standard Operating Procedures to ensure the safe and successful running of the centre, and helping to build the local climbing community. You will be supported by a strong head office team based in Cardiff, and you will manage a team of Duty Managers and Front of House assistants. The role will involve:

• Managing the delivery of our product suite, ensuring it lives up to the high standards of the Boulders brand.
• Dealing with enquiries and converting sales of facility use, equipment sales or cafe purchases.
• Organising, promoting, and running regular events that support and promote our community of climbers.
• Ensuring the centre is clean and in good repair.
• Instructing, coaching, or inducting sessions.
• Managing full time or casual employees including their rotas, professional behaviour, and morale.
• Organising staff training and manage training budgets for your team.
• Careful management and conservation of costs, resources, and expenditure.
• Opening and closing the facility, acting as a key holder, and following standard operating procedures.
• Reporting and liaising with head office on a regular basis.
• Providing first aid and health and safety provisions.
• Stock and company equipment management.

Desired requirements:

• Management training and/or degree holder
• A strong understanding of the climbing industry and community
• Climbing/bouldering coaching qualifications
• Instructing/coaching/teaching experience
• First Aid at Work
• Have experience of working within a climbing centre in a supervisory role.

Key requirements

Successful candidates should be:

• Self-motivated, hardworking, and able to deal with challenges.
• Happy working on their own to achieve outcome focused objectives.
• Able to work as a part of a team to achieve the centre's overall objectives.
• Have experience of working within a climbing centre in a supervisory role.
• Have a pro-active approach towards customer service with demonstrable experience of dealing with the general public.
• Have practical knowledge of health and safety issues and their implications for the operation of a sports centre.
• Be committed to providing high standards of performance.
• Have a broad knowledge of climbing best practice and current industry standards.
• Have organisational skills.
• Have communication skills and reporting.
• Have accountability and a proactive approach to when things go wrong.

Wage and benefits

• Competitive salary based on previous experience, qualifications, and performance (£27,000-£31,000 p.a.)
• Annual 'Continuing Professional Development' budget and support
• Annual holiday entitlement – 28 days per annum

If you would like to apply please send your CV to HR@bouldersuk.com