Deputy Centre Manager at Boulders Cheltenham

The company

Established in 2008, Boulders Cardiff has helped to grow and support the South Wales climbing community for 14 years. In 2020 we opened a bouldering centre in Cheltenham and have a vibrant, dedicated team and community.

Our mission is to:

Give everyone the opportunity to enjoy the benefits the world of climbing has to offer and help them achieve their climbing goals, regardless of age, ability, or background.

Over the years we've seen countless examples of the positive effect of this, each of which makes us proud.

The role: Deputy Centre Manager

This is a 'whole of service' role. As the Deputy Centre Manager, you will be supporting the Centre Manager in the overall and day-to-day management of the centre. You will help to manage the rest of the team, mentoring and supporting their growth. You will liaise with local climbers to help Boulders become a beacon for the climbing community in the area.

The role will involve:

• Overseeing the "front of house" operations, including checking customers into the centre, preparing food and drink, selling products and answering enquiries.
• Ensuring the centre is clean and in good repair.
• Helping to deliver the product suite ensuring it lives up to the high standards of the Boulders brand.
• Helping to manage the professional behaviour and morale of part time or casual employees.
• Opening and closing the facility, acting as a key holder and following standard operating procedures.
• Reporting and liaising with the Centre Manager and head office on a regular basis.
• Providing first aid and health and safety provisions.
• Helping with Stock and company equipment management.
• Assisting with the organising, promoting and running of regular events that support and promote our community of climbers.

Desired requirements:

• A good understanding of the climbing industry and community
• Holding a minimum of a CWI or RCI award.
• Instructing/coaching/teaching experience
• First Aid at Work
• Have experience of working within a climbing centre in a supervisory role.

Personal qualities:

• Self motivated, hardworking, and able to deal with challenges.
• Able to work as a part of a team to achieve the centre's overall objectives.
• Pro-active approach towards customer service with demonstrable experience of dealing with the public.
• Committed to providing high standards of performance.
• Organisational skills.
• Communication skills and reporting.

Wage and benefits

• £23,000 - £27,000 per annum depending on qualifications and experience
• 28 days annual leave
• Help with CPD (Continued Professional Development)

Location: Boulders Climbing Centre, Unit 4, Centrum Park, Kingsditch Lane, Cheltenham, GL51 9FD

Please send a CV and cover letter to HR@bouldersuk.com.